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information technology (IT) support analyst
Posted on July 11, 2024 by Employer details 8463859 Canada Inc.
Job details
Education: College/CEGEP. or equivalent experience. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Perform Web-server backup and recovery operations. Provide customer service. Computer and technology knowledge: Information Technology Infrastructure Library (ITIL). JavaOS. Security software. Project management software. Website creation and management software. Web service design. Database software. Software development. C++. Oracle. Area of specialization: E-commerce. Security and safety: Criminal record check. Transportation/travel information: Willing to travel. Personal suitability: Initiative. Organized. Experience: 5 years or more.- Location228 HUNTCLUB RDOttawa, ONK1V 1C1
- Workplace information On site
- Salary$70,200YEAR annually / 37.5 hours per week
- Terms of employment Permanent employmentFull time
- Day, Weekend, Flexible Hours
- Start date: 2024-09-02
- vacancies 1 vacancy
- Source Job Bank #2996822
Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- JavaOS
- Security software
- Project management software
- Website creation and management software
- Web service design
- Database software
- Software development
- C++
- Oracle
Area of specialization
- E-commerce
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Willing to travel
Personal suitability
- Initiative
- Organized
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-11-08
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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