customer service clerk
Title posted on CivicJobs.ca -
Recreation Services Assistant
Posted on
August 19, 2024
by
Employer details
British Columbia Institute of Technology
Job details
British Columbia Institute of Technology (BCIT)Recreation Services AssistantWho We Are At BCIT, putting people at the core of everything we do is paramount. This idea is the foundation of BCIT?s People Vision, which describes the Institute?s goals and priorities in respect to our people. In a complex and uncertain world, it?s vital our people feel valued, supported and connected. BCIT champions a culture of innovation and global progress through people?s imagination and creativity. With a competitive compensation package, great work-life balance, and career advancement opportunities, see why we?ve earned the title of one of BC?s Top Employers for over ten years running.Position SummaryBCIT?s Recreation Services department is seeking a temporary, full-time (1.0 FTE) Recreation Services Assistant. This position performs a variety of duties that support the effective and efficient operations of the Recreation Services department. The Recreation Services Assistant (RSA) performs day-to-day functions including opening and closing the facility, operating the Recreation Service Centre customer service counter, selling memberships and services, handling cash transactions, deploying equipment, coordinating facilities bookings and rentals, providing exemplary customer service to students, staff and public, and providing administrative support for the department.Hours of work are determined by building operation hours and include evenings and weekends. The standard hours of work are Monday to Friday 5:45am - 1:45pm.Duties & ResponsibilitiesProvides coverage of the Recreation Service Centre customer service counter; answers in-person, phone, email and social media inquiries regarding Recreation Services programs, courses and facilities. Handles membership sales and payments; registers participants in intramural, drop-in and instructional programs; sells laundry, towel, locker services, and bike lockers. Handles financial transactions resulting from sales and refunds, including cash out procedures and purchase orders. Resolves user complaints and forwards issues to the Coordinators as required. Handles court and other room bookings and ensures that the rooms are cleaned and presentable prior to arrival. Uses Active Networks system to create and maintain membership profiles, sell services, books facilities, produces reports, loads course information and monitors enrolment. Liaises directly with Active Networks? help desk on system issues. Supports the Coordinators with administrative tasks including facility rental contracts, short and long-term equipment needs, special event planning and organization, researching best practices, equipment specifications, potential purchases and facility enhancements. Assists with set-up and take down of events and rentals including moving equipment and supplies Maintains department stationery and other materials and orders as needed. Prepares hiring, timesheets and invoices for student staff and contract instructors. Provides feedback to the Coordinators on programming and participates in business planning and initiatives. Supports Recreation Services advertising and marketing initiatives including preparation and distribution of a variety of promotional and informational materials in a variety of formats; reviews and updates the department?s website as directed by the Operations Coordinator. Submits and maintains records for equipment and facility maintenance and repair. Ensures maintenance and repairs are scheduled and completed in accordance with established procedures. Prepares statistical and other reports on membership, booking, schedules and inventory to assist the Coordinators with planning. Maintains accurate records of locker rentals, bike lockers and padlocks. Conducts annual reconciliation and clean-out of lockers and bike lockers. Assists with monitoring of all Recreation facilities and programs, and ensures users are compliant with safety rules and regulations. Assists in orientatio
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LocationBurnaby, BC
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Workplace information
On site
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Salary$56,241YEAR annually
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Terms of employment
Term or contractFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
CivicJobs.ca
#97264
Advertised until
2024-09-19
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