administrative officer
Title posted on CareerBeacon -
TDI Operations Officer III
Posted on
August 25, 2024
by
Employer details
TD Bank
Job details
Work Location:CanadaHours:35Line of Business:TD InsurancePay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job Description:Department Overview TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.Job DescriptionThe Operations Officer III provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations function. The incumbent of this role communicates with partners in a professional manner, demonstrating clear understanding of customers / partners needs and TDI products and processes.Accountabilities include:CUSTOMERExecute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that service quality is maintainedIdentify opportunities to improve service delivery and support process improvement initiativesSupport partners with incoming transactions, validating information as needed to perform adjustments within authority levelsDevelop and maintain working relationships with customers, partners and vendors including responding to questions and / or concerns in an effective and timely mannerSHAREHOLDERComplete assigned workload to meet SLA requirements for service and productivityUnderstand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies / proceduresConsistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriateSupport the timely and accurate completion of business processes including completing and recording transactions for either the organization or customersActively review internal processes / activities and provide ideas for process improvementInvestigate and escalate non-standard or high-risk activities as appropriateAdhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)Be knowledgeable of and comply with Bank Code of ConductEMPLOYEE / TEAMParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamworkEnsure the timely communication of issues / points of interestSupport the team by actively building operations
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LocationSaint John, NB
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Workplace information
On site
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SalaryNot available
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
CareerBeacon
#2107359
Advertised until
2024-09-23
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