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user support technician
Posted on August 29, 2024 by Employer details Techise
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. Work setting: Computer hardware or software retailer/wholesaler. Relocation costs covered by employer. Willing to relocate. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Supervision: 1 to 2 people. Certificates, licences, memberships, and courses : Associate Computing Professional (ACP). Cisco certified network associate. Microsoft certified professional (MCP). A+ Certification. Computer and technology knowledge: Android. Security software. Word processing software. .NET. MS Windows. TCP/IP. Security and safety: Bondable. Criminal record check. Transportation/travel information: Travel expenses paid by employer. Public transportation is available. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Manual dexterity. Attention to detail. Sitting. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Screening questions: Are you available for the advertised start date?. Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. What is the highest level of study you have completed?. Experience: 1 year to less than 2 years. Financial benefits: Gasoline paid. Other benefits: Transportation provided by employer. Parking available.- Location13750 50 St NWEdmonton, ABT5A 5J6
- Workplace information On site
- Salary$28.85HOUR hourly / 30 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Weekend
- Starts as soon as possible
- Benefits: Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3060391
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Computer hardware or software retailer/wholesaler
- Relocation costs covered by employer
- Willing to relocate
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
- 1 to 2 people
Credentials
Certificates, licences, memberships, and courses
- Associate Computing Professional (ACP)
- Cisco certified network associate
- Microsoft certified professional (MCP)
- A+ Certification
Experience and specialization
Computer and technology knowledge
- Android
- Security software
- Word processing software
- .NET
- MS Windows
- TCP/IP
Additional information
Security and safety
- Bondable
- Criminal record check
Transportation/travel information
- Travel expenses paid by employer
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Benefits
Financial benefits
- Gasoline paid
Other benefits
- Transportation provided by employer
- Parking available
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-11-28
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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