operations supervisor
Title posted on CivicJobs.ca -
Operations Support Analyst
Posted on
September 03, 2024
by
Employer details
PrimeCorp
Job details
Operations Support AnalystTITLE: OPERATIONS SUPPORT ANALYST DEPARTMENT: OPERATIONAL SUPPORT CAREER STREAM: P3 General AccountabilityReporting to the Manager, Operational Support, as an expert PRIME-BC user, the Operations Support Analyst is responsible for assessing the impact of procedural and policy changes on PRIME-BC business processes; coordinating and consulting with clients, vendors and internal technical resources on the development of revised procedures to accommodate changes; and implementing changes independently or as part of a team. Nature and ScopeDelivers services to clients in accordance with the Service Catalogue; responds to client requests on application functionality Consults with clients, vendors and internal technical resources on the impact and development of revised procedures to accommodate changes; convenes meetings to discuss issues and initiatives; requests the development of data scripts and arranges for testing and practical applications by client groups Analyzes the impact of changes in data collection requirements, policies and procedures on PRIME-BC business processes; researches, tests, assesses and documents pertinent information; makes recommendations on the viability of proposed changes Responsible for supporting system testing for PRIME-BC applications i.e., RMS, CAD, IntelliBook, IntelliScreen, MDT, MRE, etc.; maintains content and updates on PRIME-BC SharePoint, Confluence and Jira site; performs PRIME-BC system maintenance and processes assigned incidents and/or service requests Implements changes independently or as part of a team; maintains, validates and updates system tables; coordinates with the user community and internal technical resources on changes to system data and to ensure integrity and proper documentation throughout the process Collaborates with Project Managers as appropriate to provide input on or execute project tasks; may perform planning and coordination tasks for assigned initiatives Coordinates communications for individual PRIME BC initiatives Participates in the development and maintenance of a corporate repository for established business processes Identifies, plans and recommends areas of operational improvement Performs related work as required or assigned by the Manager, Operational Support Education, Training and ExperienceCompletion of Grade 12 supplemented by post-secondary courses related to the work plus must have 3 years? experience working within the PRIME-BC system, or an equivalent combination training and experience in the field of law enforcement Knowledge, Skills and AbilitiesKnowledge of the rules, regulations, policies and procedures governing the work Knowledge of the methods, practices and procedures related to the operation and administration of police electronic information systems as applicable to the work performed Knowledge of software applications used in the work Ability to assess the impact of changes and new requirements on business processes and make recommendations on the viability of proposed changes Ability to research and test information pertaining to changes Ability to establish and maintain effective working relationships with a variety of internal and external contacts, and coordinate and consult with clients, vendors and internal technical resources Ability to communicate effectively, orally and in writing Ability to work independently or as part of a team WORKING ENVIRONMENTMust obtain and maintain a RCMP Secret Security Clearance Hybrid work environment - remote and in-office Occasional travel may be required Monday to Friday 40 hours per week Occasional availability to work outside of regular working hours This job posting will be closing on September 24, 2024 To apply, please click on the link below: Operational Support Analyst (risepeople.com)
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LocationBurnaby, BC
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Workplace information
On site
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Salary$100,293YEAR annually
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
CivicJobs.ca
#97657
Advertised until
2024-09-24
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