network support analyst
Title posted on CareerBeacon -
IT Operations Analyst I
Posted on
September 06, 2024
by
Employer details
TD Bank
Job details
Work Location:CanadaHours:37.5Line of Business:Technology SolutionsPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job Description:**** There is a preferred candidate ****KEY ACCOUNTABILITIESCUSTOMERProvide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditionsEnsure change activities are performed on time, minimizing risk to the service/business environmentMonitor resources to ensure availability associated with business applications and technologyIdentify, resolve, or escalate service delivery issues and/or complaintsMaintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recoveryMaintain proficient knowledge of technology components, applications, clients/customers and business servicesPrioritize activities to ensure time invested is appropriate to the availability impactProvide seamless integration of activities and processes, recognizing system interdependenciesAct as an information source to colleagues, business partners and clients/customersEnsure prompt and timely updates to service issues, and follow through on outstanding problemsSHAREHOLDERDeliver and maintain accurate reports and documentationFollow established procedures and standardsFollow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)Maintain a secure work environment and ensure adherence to notification and escalation processesCommunicate effectively within the team relative to service issues and scheduled changesRecommend improvements and enhancements to internal departmental processesComply with well-defined enterprise technology delivery practices and standards and project management disciplinesEMPLOYEE / TEAMWork effectively as a team, supporting other members of the team in resolving critical service issuesPrioritize and manage own workload in order to deliver quality results and meet timelinesSupport a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.Participate in knowledge transfer within the team and business unitsIdentify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or teamBREADTH & DEPTHProvides front line customer service support to clients on a broad range of issuesInvestigates problems beyond own area of knowledge, applying a broad business focusAssesses level of knowledge of caller and translates information when providing assistancePrioritizes and may assign problems and service issues to other team membersCo-ordinates problem resolution and the implementation of changes in accordance with established change processesIntegrates all sources of information when providing assistance to clientsMakes independent decisions within generally defined parametersGenerally reports to a Team ManagerEXPERIENCE & EDUCATIONUndergraduate degree or Technical CertificateWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we be
-
LocationLondon, ON
-
Workplace information
On site
-
SalaryNot available
-
Terms of employment
Full time
-
Starts as soon as possible
- vacancies
1 vacancy
- Source
CareerBeacon
#2110098
Advertised until
2024-10-05
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.