library technician
Title posted on ApplyToEducation -
Help Desk Technician
Posted on
September 10, 2024
by
Employer details
St. Mildred's-Lightbourn School
Job details
Help Desk Technician<p>Full-Time Permanent PositionWho We Are<p>Located on 10 beautiful acres in the heart of Olde Oakville, St. Mildreds-Lightbourn School (SMLS) is a premier independent school for girls from JK through to Grade 12. Our mission is to engage each girl in a personalized, real-world learning experience where she explores her unique pathways within a nurturing community. <p>An Opportunity to Join SMLS<p>Role Overview<p>To support our vision of empowered young women challenging and transforming the world, we are currently seeking a Help Desk Technician. The successful candidate will be responsible for providing students and teachers with computer solutions. <p>Position Details<p>Department: Information Technology<p>Reports to: Help Desk Supervisor<p>Liaises with: Staff, Faculty, Students <p>Education: Post-secondary education in Computer Programming, Networking or Computer Science<p>Experience: No Experience Required, Help Desk Experience (asset)<p>Experience in an Independent School (an asset) <p>Experience in not for profit environment (an asset) <p>Computer Skills: Comfort with Mac and Windows Applications<p>Comfort with RevTouch, Projection, Audio equipment setups <p>Working Conditions: Office / School Environment, Mac, Google <p>Key ResponsibilitiesHelp Desk <p> Provide exemplary customer service to all employees, students and parents <p> Analyze and resolve all student and employee computer issues; escalate issue where appropriate. <p> Provide accurate and regular progress updates to students. <p> Provide tutorials to students on computer hardware and software. <p> Possess a general overall computer knowledge. Documentation and Training Material Creation <p> Document the Help Desk processes for internal Information Technology usage. <p> Store in a central location and update all processes. <p> Create training materials focused towards staff and students on recurring needs. <p> Proactively create training materials on new and developing technology. Audio Visual <p> Setup and configuration of audio and video equipment for school events, presentations, concerts, live performances. <p> Operation of audio and video equipment as needed <p> Provide how-to/education to students/employees who may need to operate audio/video equipment Other Duties <p> Other duties as assigned by the Help Desk Supervisor Key Knowledge, Skills and Abilities<p>Understanding of PC and Mac Platforms, Understanding of Network Systems, Computer and Computer Design, Multi-tasking, Project Management, Interpersonal, Organization, Drive and Determination and Orientation to Detail, Teamwork Comfort in the Following Computer Skills: Blackbaud iMovie <p>Microsoft Word Apple School Manager<p>Microsoft Excel QuickTime Pro<p>PowerPoint FinalCut<p>Web Help Desk Apple Diagnostic Tools<p>FireFox/Safari Apple Remote Desktop<p>JAMF Terminal<p>Sophos Anti-Virus<p>Disk Utility <p>AdobeCreative Cloud Who You Are<p>Your Strengths<p>Above all else, the successful candidate is a champion for girls education. You are also: <p> An enthusiastic, articulate, and creative individual who communicates with ease and confidence. <p> A critical thinker who demonstrates initiative, integrity and attention to detail. <p> A team player who enjoys being part of a vibrant, collaborative community and contributes positively to all areas of the school. <p> An initiator who challenges the status quo and seeks better and alt
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LocationOakville, ON
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
ApplyToEducation
#2793841
Advertised until
2024-11-09
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