spa receptionist
Posted on
September 09, 2024
by
Employer details
Glow Day Spa
Job details
We are seeking a professional and friendly Receptionist to join our team. The Receptionist will be the first point of contact for visitors and provide administrative support across the organization.
*Position Overview:*
Glow Day Spa is seeking a friendly, professional, and organized Receptionist to join our team. As the first point of contact for our clients, you will play a crucial role in ensuring their visit to our spa is a seamless and enjoyable experience. If you are a customer service-oriented individual with excellent communication skills, attention to detail, and a passion for the wellness industry, we'd love to hear from you.
Glow Day Spa is a premier destination for relaxation and rejuvenation. With a commitment to providing our clients with exceptional spa experiences, we offer a wide range of services designed to enhance their well-being and beauty.
*Key Responsibilities:*
* Welcome clients with a warm and friendly demeanor ensuring smooth functionality of front desk traffic by warmly greeting incoming guests and booking return visits upon departure.
* Answer phone calls, schedule appointments, and provide information about our services.
* Check-in and check-out clients, ensuring accuracy in service details and payments.
* Maintain a clean and organized reception area ensuring the spa is in high performance condition at all times
* Assist clients in filling out intake forms and updating their information as needed.
* Handle client inquiries and resolve any issues or concerns in a professional manner.
* Communicate effectively with spa staff to coordinate appointments and manage the daily schedule.
* Achieve quality booking, consultation and transaction experience in a timely and professional manner.
* Assist in retail sales of spa products and gift certificates.
* Maintain knowledge of spa services, promotions, and pricing.
* Perform administrative tasks such as data entry, filing, and handling email correspondence.
* Adhere to spa policies and procedures to ensure the highest level of client satisfaction and safety.
* Produce EOD procedural reports such as executing the systems close-out process and spa housekeeping duties.
* Educate guests on new services and promotional recommendations.
* Collaborate with the team in preparation of party and events
* Maintain inventory of, retail products and stock of all reception and marketing materials.
*Skills*
- Strong communication skills to interact with visitors and staff effectively
- Sales skills for upselling products or services
- Excellent time management skills to handle various tasks efficiently
- Basic math skills for handling transactions accurately
- Technical sales knowledge is advantageous
*Qualifications:*
* *Previous experience in a receptionist* or customer service role is preferred.
* Excellent interpersonal and communication skills.
* Professional appearance and attitude.
* Strong organizational and multitasking abilities.
* Basic computer skills and proficiency in using appointment scheduling software.
* Knowledge of the spa and wellness industry is a plus.
* Smart Serve is required or you are willing to obtain a certificate if hired.
* Ability to work until 8pm during the week and Saturdays 9am-3pm
*Benefits:*
* Competitive hourly wage.
* Flexible schedule
* Health Benefits
* Employee discounts on spa services and products.
* A supportive and friendly work environment.
* Opportunities for professional development and growth within the company.
PHYSICAL REQUIREMENTS:
* Standing for sustained periods of time.
* May require lifting up to 10 pounds.
* Ability to be exposed to various chemicals and fragrances used in implementing spa services.
If you are passionate about providing exceptional customer service and creating a positive spa experience for our clients, we encourage you to apply for the Receptionist position at Glow Day Spa. To apply, please submit your resume and a cover letter outlining your qualifications and why you are a great fit fo
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LocationBarrie, ON
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Workplace information
On site
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Salary$18.00HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9439983439
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