security officer
Title posted on CareerBeacon -
Paladin Ambassador - Full Time - 160 Front St West
Posted on
September 18, 2024
by
Employer details
Paladin Security
Job details
Position: AmbasadorStatus: Full Time Hours: Monday to Friday - 0600-1400Pay Rate: $19.77Duties & Responsibilities:Providing exceptional service to enhance the customer experienceEnsuring compliance with the standards, rules, and regulations at the PropertyBe proactive in helping everyone have an outstanding customer experience at the PropertyMaintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the PropertyRegular keyboarding and record-keeping in written logs requiredMaintain compliance with and enforce property standards, rules, and regulations in a reasonable mannerLine management, customer serviceAssist with daily operations as needed/required or directed. Other duties as outlined by management Deliver guest services programs daily to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events.Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by answering questions or forwarding to the appropriate station to ensure inquiries are answered promptly and a high level of customer service is maintained.Dispatch Security and Maintenance personnel from portable radio system.Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status.Develop and cultivate relationships with the community and shopping centre retailers (property level) to be proficient in community activities and in mall fashions, mall events and programs.Maintain ongoing interaction with shopping centre customers and act as liaison between customers, security, maintenance, marketing and all shopping centre departments at the administrative level.Coordinate gift card sales at Guest Services which include supervising the maintenance of related files by reviewing information in the system such as daily sales journal, reconciliation of daily sales report and inventory levels in order to increase revenues and ensure and accurately record transactions for accounting and forecasting purposes.Maintain the Guest Services database; ensure customer information is kept current.Maintain a log to record up-to-date information regarding special events, promotions, changes and visitor concerns.Connect with customers on a pro-active and regular basis by informing them of pertinent information to improve the positive image of the shopping centre and encourage repeat traffic.Assist the Marketing Department with the execution of marketing programs as required.Roam throughout the entire shopping centre and station at specific hotspots to assist traffic flow and direct visitors/shoppers to follow the traffic signs.Qualifications: Must demonstrate a high degree of professionalismMust have strong verbal and written communication skills Must have a strong command and fluency in the English language both written and verbal Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required. Must demonstrate high attention to detail / observational awarenessMust demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a teamAn outstanding teammate with strong interpersonal skills.Customer-service focused.Excellent communicator, both written and verbal.Responsible, punctual and excellent ability to interact with the public.Professional and polished.Able to work well under pressure with minimal direction and meet deadlines.Highlights:Extensive Paid Industry TrainingBenefits & Other PerksOpportunities for Growth & AdvancementQualificationsHigh School Diploma/GEDOther InformationPaladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track
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LocationToronto, ON
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Workplace information
On site
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Salary$19.77HOUR hourly
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- Source
CareerBeacon
#2112640
Advertised until
2024-10-18
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