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customer service agent
Title posted on ZipRecruiter - Customer Care Office administration
Posted on September 19, 2024 by Employer details Invictus Professional Snowfighters LTD
Job details
<h3>Job Description</h3><div>Job Description<div><p><strong>Job Title: Customer Care / Office Admin</strong></p><p><strong>Company: Invictus Professional Snowfighters</strong></p><p><strong>Location: Port Coquitlam </strong></p><p><strong>About Us:</strong></p><p>Invictus Professional Snowfighters is a leading provider of snow removal services, dedicated to ensuring our clients' businesses run smoothly throughout the winter season. We pride ourselves on delivering top-notch service and reliable support, and we're looking for a motivated Customer Care / Office Admin to join our team for the upcoming winter season.</p><p><strong>Job Description:</strong></p><p>As the Customer Care / Office Admin, you will play a critical role in supporting our operations and ensuring excellent customer service. You will handle client communications, assist with scheduling, manage office administration tasks, and provide day-to-day support to the team. This role is essential for keeping things organized and ensuring client satisfaction during our busy winter months.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone and email promptly and professionally.</li><li>Assist in scheduling and dispatching snow removal crews.</li><li>Maintain client records and update the CRM system.</li><li>Provide administrative support to the management team.</li><li>Process service requests, monitor job progress, and follow up with clients.</li><li>Assist with invoicing and payments as needed.</li><li>Handle any client issues or concerns with a solutions-oriented approach.</li></ul><p><strong>Requirements:</strong></p><ul><li>Previous experience in customer service or office administration.</li><li>Excellent communication and organizational skills.</li><li>Ability to multitask and work well under pressure during the busy winter season.</li><li>Proficiency in Microsoft Office and CRM systems (experience with HubSpot is a plus).</li><li>Ability to work both independently and as part of a team.</li><li>Strong attention to detail and problem-solving abilities.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Experience in the snow removal, landscaping, or related service industry.</li><li>Familiarity with scheduling or dispatching teams.</li></ul><p><strong>Benefits:</strong></p><ul><li>Seasonal full-time or part-time position (depending on availability).</li><li>Opportunity to work with a dynamic and supportive team.</li><li>Competitive compensation.</li><li>Potential for continued opportunities beyond the winter season.</li><li>Flexible work environment (option for remote work available).</li></ul><p><strong>How to Apply:</strong></p><p>Interested candidates should submit their resume and a brief cover letter outlining their relevant experience to <span class="long-word">brad@bcinvictus.com.</span> Applications will be reviewed on a rolling basis until the position is filled.</p></div>Company Description<div>Invictus Professional Snowfighters is a leading snow and ice management company dedicated to providing top-tier services in the Pacific Northwest. With a commitment to excellence, environmental responsibility, and cutting-edge technology, Invictus stands out as a reliable and innovative partner in winter property maintenance.<br><br>Key Features and Values:<br><br>ISO SN9001 Certification: Invictus is proud to be the only ISO SN9001 Certified snow removal company in the Pacific Northwest. This certification reflects a commitment to the highest standards of quality and efficiency in snow and ice management.<br><br>Comprehensive Services: Specializing in snow removal and management for commercial properties, Invictus covers a vast region, including Vancouver, Seattle, Portland, and their surrounding areas. The company caters to the unique needs of businesses, ensuring safety and accessibility during winter weather.<br><br>Proprietary De-icing Agents: Invictus offers a range of environmentally friendly de-icing- LocationVancouver, BC
- Workplace information On site
- Salary$27.14HOUR hourly
- Terms of employment Permanent employmentFull time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source ZipRecruiter #0509e7fa
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