customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
September 30, 2024
by
Employer details
Think Logistics Inc.
Job details
As a leading Canadian, third-party logistics service provider serving Canada?s retail and ecommerce marketplace, Think Logistics is looking for an ambitious and energetic individual to join our growing account management team. As a Customer Service Representative, you will act as a primary point of contact for assigned client accounts. Acting as both an extension of our client?s own logistics team and a quarterback internally, you will play a key role in ensuring superior service delivery to our clients. Ideal candidates will posses strong interpersonal and communication skills and be able to leverage their understanding of logistics in order to meet and exceed our clients? logistics expectations.
*Position Details:*
* Communicate directly with clients to determine operational requirements and communicate these requirements internally to operations staff; ensuring all client requirements are met.
* Responsible for new item setup, item maintenance, and inventory cycle counting.
* Manage the receipt and release of client orders, ensuring all client orders are shipped in a timely manner as per customer service level agreements.
* Address any client issues, concerns or opportunities in an expeditious manner.
* Responsible for collecting, reporting and analyzing customer performance data, and presenting customer KPI?s and SLA performance.
* Contribute to company-wide continuous improvement initiatives.
* This position is primarily a Monday/Friday position, but from time to time, this employee will be required to provide extended hours, off hours and weekend coverage if required.
*Qualifications:*
* A minimum of 2 years' logistics customer service experience, preferably from a third party logistics environment, and ideally in a client coordination role.
* Past experience in a customer facing role, preferably within a customer service or client support role.
* General understanding of full complement of supply chain and logistics functions, including shipping, receiving, warehousing, etc.
* Very strong working knowledge of ERP/WMS
* Excellent PC skills, including MS Excel, Word, Outlook and Access.
* Ability to work in a team environment and apply basic leadership skills.
* Exceptional customer communication skills is a must.
* Extremely organized individual capable of multi-tasking and remaining calm in stressful circumstances.
* Strong communicator with a demonstrated ability to work in a team based environment and capable of working effectively with all levels within an organization.
* Proven ability to create, manage and maintain strong customer relationships
Job Types: Full-time, Permanent
Pay: $40,000.00-$45,000.00 per year
Benefits:
* Dental care
* Employee assistance program
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* Vision care
Education:
* Secondary School (preferred)
Experience:
* Customer service: 2 years (required)
Work Location: In person
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LocationMount Hope, ON
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Workplace information
On site
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Salary$40,000 to $45,000YEAR annually
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9466002631
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