Overview
Languages
English
Education
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College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
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Computer hardware or software retailer/wholesaler
Level of expertise
Responsibilities
Tasks
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Give access to computer networks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Provide business systems, network and Internet support to users in response to identified difficulties
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Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
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Perform Web-server backup and recovery operations
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Manage incidents
Supervision
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No supervision responsibility
Experience and specialization
Computer and technology knowledge
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Desktop publishing software
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Software development
Type of experience
Additional information
Transportation/travel information
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Own transportation
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Valid driver's licence
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Travel expenses paid by employer
Work conditions and physical capabilities
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Fast-paced environment
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Attention to detail
Own tools/equipment
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Computer
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Internet access
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Cellular phone
Personal suitability
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Client focus
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Efficient interpersonal skills
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Excellent oral communication
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Judgement
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Organized
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Team player
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Ability to multitask
Benefits
Health benefits
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Dental plan
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Disability benefits
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Health care plan
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Paramedical services coverage
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Vision care benefits
Financial benefits
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Bonus
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Group insurance benefits
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Life insurance
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Mileage paid
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Registered Retirement Savings Plan (RRSP)
Long term benefits
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Long-term care insurance
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Maternity and parental benefits
Other benefits
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Deferred Profit Sharing Plan (DPSP)
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Free parking available
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Paid time off (volunteering or personal days)
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Team building opportunities
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Parking available
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Wellness program
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.