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Title posted on CareerBeacon - Business Operations Support Representative III
Posted on October 09, 2024 by Employer details TD Bank
Job details
Work Location:CanadaHours:37.5Line of Business:Business Management, Strategy & SupportPay Details:$43,700 - $58,200 CADJob Description:TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to clients. Reporting to the Manager of Client Service, the Business Operations Support Representative provides legendary quality, efficient, and specialized administrative support on a multiple and diverse range of assignments within a dynamic client-oriented sales environment. The ideal candidate is accustomed to responding to an ever-changing face paced environment, embraces change, and easily adapts. They are driven to succeed and want to make a positive impact with every interaction. They possess and demonstrate problem solving abilities that focus on solutions.Key responsibilities:Provide and deliver a high level of administrative support to the branch while ensuring high quality service and professionalism at every client interaction; going above and beyond where requiredSupport the Manager Client Service (MCS) in functions related to overall operations and day to day administrationImplement effective communication of all operational, administrative and regulatory /compliance activities as required. Support the team by continuously developing increased knowledge in all branch processesSupport coordination of equipment needs for system access, IT support, and able to provide training support where required for branch staffCoordination and handling of all premise's issues including building issues, seasonal and promotional displaysMaintain and provide ongoing support and improvements to the branch filing systemPerform office duties as assigned; ensuring changes are implemented and communicated to staff when required to ensure a high level of compliance following audit proceduresSupport the team by actively promoting/supporting key firm/branch initiativesActively suggest improvements that focus on TD's vision of building a better bank and above average standardsIdentify areas to reduce costs on expenditures and bringing ideas to MCS and/or BM for improvementSupport an up-to-date Business Continuity Management (BCM) Plan and ensure details are communicated to and understood by all staff implementing changes where required.Support the branch professionals where required including client requestsBe an advocate for the client experienceOther Sundry duties as assignedAs the Business Operations Support Representative will be located at Reception, the role will also be responsible for:Greeting clients and/or guest to the branch and respond to their requests in an efficient mannerAnswer and support the branch phone lines as required and direct calls and/or completes the request for the client thus demonstrating strong customer service attributesMake changes to branch directories when requiredControl the distribution of outgoing and incoming mail, courier bag and reports, faxes and transit mail by following internal control measuresSupport business meetings including set up, catering requests, and manage branch Boardroom scheduleRequirements Undergraduate Degree or Community College Diploma in Business preferredCompleted or pursuing industry related courses would be considered an assetThe ability to work both as part of a team and independently to complete tasksPrior administrative experience an assetPossess excellent communication skillsProven ability to deliver a high level of serviceDetail oriented and highly organizedAbility to work in a fast-paced, dynamic environmentProficient with MS Office SuiteWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD col- LocationLangley, BC
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2112541
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