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business general manager
Title posted on indeed.com - General Manager
Posted on October 09, 2024 by Employer details Doiron Sports Excellence
Job details
*Job Title*: General Manager *About Doiron Sports Excellence* At Doiron Sports Excellence, we pride ourselves on being a trusted, community-focused sports retailer offering a wide range of top-tier equipment for athletes of all ages and skill levels. With a strong emphasis on customer service, we strive to foster a positive, welcoming environment where our customers can receive expert advice and personalized assistance. Our store is not just a place to buy sports gear; it's a hub for athletes, families, and teams to connect, grow, and excel in their respective sports. We are committed to innovation and quality, ensuring that both our products and customer experience reflect the highest standards. *Job Overview* The General Manager (GM) at Doiron Sports Excellence is responsible for the P & L with strong financial acumen, as well as creating and refining systems & processes to optimize daily operations. The GM will oversee all store operations, lead by example, mentor staff, and ensure exceptional customer service. *Finance* * Budgeting, financial planning, and profit management. *Objective* * Develop annual budget and manage the business according to monthly, quarterly results to achieve cash flow, revenue and profitability targets. *Key Deliverables* * Drive revenue, profit and growth while optimizing operating costs. Includes inventory optimization, cash flow management and operational efficiency. * Track: Sales, Inventory, Foot Traffic, Conversion, Customer Retention, Profit Margins, and Basket Size. * Develops optimal pricing strategies and sales forecasting. Design systems to track financial performance, including sales targets, cost control measures, and profitability analyses. * Budgeting and Forecasting: Ability to create realistic budgets and forecasts, ensuring financial stability and growth. Ensure Month, Quarter and Year- end financial reporting is completed. * Financial Analysis: Proficiency in analysing financial statements and identifying areas for improvement and cost-saving opportunities. *Employees* *Objective:* * Create a culture of care. *Key Deliverables* * Manage employee payroll and benefits program. * Recruit, hire, train and ongoing employee performance management that reflect the culture of Doiron Sports Excellence. * Lead and mentor employees & teams. *Organizational Improvement* *Objective* * Create and improve operational processes & systems for employee performance, customer service, sales, equipment maintenance, and inventory management. *Key Deliverables* * Create and refine store operational processes to maximize efficiency, from staff training & scheduling, customer feedback, inventory management and marketing campaigns. * Develop clear guidelines for daily operations, ensuring that all systems, such as POS operations, compliance, and maintenance, are functioning smoothly and meeting company standards. * Oversee inventory processes, ensuring accurate stock levels, timely reordering, and optimizing space for best-selling products. * Store equipment, technology, and facilities are properly maintained and meet safety and operational compliance standards. Ensure all systems are fully documented, communicated to the team, and enforced consistently to maintain high operational standards. *Customer Acquisition, Experience & Growth* *Objective* * Measure and manage finding, winning and growing customers and ensuring an exceptional in store experience. *Key Deliverables* * Lead, mentor, and motivate the team to deliver exceptional customer service. * Develop and implement ongoing training programs to enhance staff knowledge and align team goals with the store?s mission. * Create a supportive and accountable work environment. * Design and implement customer service processes that ensure each customer feels valued and receives personalized attention. * Project Management of initiatives designed to strengthen community engagement. *Required Skills & Experience:* * *Budgeting &- LocationSaint John, NB
- Workplace information On site
- Salary$80,000 to $100,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9480415765
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