department manager - retail
Title posted on CareerBeacon -
Representative Store Support ( 8 months contract)
Posted on
October 15, 2024
by
Employer details
Sobeys Inc.
Job details
Requisition ID: 185832 Career Group: Corporate Office Careers Job Category: Store Support & Customer Care Travel Requirements: 0 - 10%Job Type: Full-Time Country: Canada (CA) Province: Ontario; Alberta; Nova Scotia City: Mississauga Embark on a rewarding career with Sobeys Inc., celebrated among Canada's Top 100 employers, where your talents contribute to our commitment to excellence and community impact.Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families. A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. Ready to Make an impact?Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? Reporting to the Supervisor, Store Support, you will be responsible for handling feedback from our stores and wholesale customers, ensuring their satisfaction and maintaining our "stores first" commitment to quality products and customer service.Store Support operates seven (7) days per week.Why work at Sobeys?Growing organizationCompetitive salary Flexible health and dental benefits plan (eligible employees) Ongoing Training & Development Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers) Employee discounts at our merchants via the Scène card;Here's where you'll be focusing:Support a culture of inclusion for our stores, customers & teammates.Receive store inquiries via Salesforce Service Cloud and prioritize them based on established guidelines.Triage inquiries and collaborate with cross-functional teams to resolve inquiries promptly and effectively.Meet or exceed, established key performance metrics Accurately categorize and rate inquiry types while updating them throughout the resolution process.Assign cases to the appropriate area of responsibility, ensuring proper follow-through.Maintain a professional communication style when engaging with stores, reflecting a "stores first" attitude.Keep the supervisor informed of potential escalation situations and emerging trends.Develop strong working relationships with stores and other departments within the company.What you have to offer:Excellent interpersonal and communication skills, both verbal and written.Bilingual (French-English), would be a strong asset as the candidate will be expected to support stores accross the province.Knowledge of french is required for this position, as the store is located in an area with a large french speaking population that requires to be served in French Proven customer service support skills, ideally with related experience. Strong organization and problem-solving skills with the ability to multi-taskProven time management skills, ability to work to deadlines with strong attention to detail. Ability to communicate effectively with employees at all levels of the organization.Develop strong working relationships with stores and other areas of responsibility within the company.General knowledge of Salesforce Service Cloud, prefered and familiarity with support center processes and telephone systems.Working knowledge of SAP, preferred.Bilingual (French-English), would be a strong asset as the candidate will be expected to support stores accross the province.Excellent interpersonal and communication skills, both verbal and written.Proven customer service support skills, ideally with related experience. Strong organization and problem-solving skills with the ability to multi-tas
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LocationDartmouth, NS
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
CareerBeacon
#2117650
Advertised until
2024-11-13
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