customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
October 16, 2024
by
Employer details
Dynamic Tire Inc.
Job details
*Dynamic Tire Inc. is looking for a Customer Service Representative (CSR) *
Welcome to Dynamic Tire! Canada?s ONLY Strategic Sourcing Partner in the tire wholesaling industry. With over 25 years of experience in multi-national import operations, expert engineering capabilities, cutting-edge web-based ordering systems, and over 400,000 square feet of Canadian warehouse capacity, it is evident why Dynamic Tire is the choice of Canadian retailers and wholesalers.
*DYNAMIC PEOPLE MAKE A DYNAMIC BUSINESS *
At Dynamic Tire, we strongly believe that our company culture is at the core of our success. We understand that a positive, inclusive, and collaborative workplace culture is essential for attracting top talent, encouraging innovation, and ultimately driving business growth. We strive to create an environment where our employees feel valued, supported, and empowered to reach their full potential. If you share our values and are passionate about working in a dynamic and exciting company culture, we encourage you to apply and become a part of our team.
*Dynamic Tire Inc. ? Customer Service Representative (CSR)*
Position Reporting to Customer Service Manager
Summary/Objective
Responsible for servicing Dynamic Tire?s customer base within Canada. This position functions as the point of contact for any and all matters specific to customer orders and resolution of problems. DTI CSR?s run and ?order desk? unit whereas providing product information to customers and internal employees.
*Essential Functions *
? Responsible for placement and processing of orders, returns and exchanges.
? Efficiently manage customer invoicing processes, ensuring accurate and timely generation of invoices.
? Diplomacy in satisfactorily resolving customer complaints via phone, email or fax.
? Must respond to customer inquiries via phone or email in a timely manner.
? Maintains and organizes clerical records and documents.
? Provides feedback on efficiency of the customer service process.
? Follow-ups on warranty products.
? May be required to assist and conduct inside sales.
? Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response times, and issue resolution.
*Skills and Qualifications*
Teamwork, Interpersonal Skills, Following Direction, Flexibility/Adaptability, Stress Tolerance, Listening, Tactfulness, Positive Attitude, Approachable, Patience. Ability to write routine reports and correspondence. Ability to communicate clearly to customers both in writing and verbally. Sales/Persuasion, Customer Service Skills, Excellent Written and Verbal Skills, Good Judgment, Responsive to Customer?s Needs, Perseverance.
*Required Education and Experience*
A Bachelor?s degree in business administration, Marketing or Sales, or equivalent number of years of experience.
Three to Five (3-5) years of experience in a office Customer Service environment.
Related experience in *tire or tire related industry* with progressive growth experience is an asset
Job Types: Full-time, Permanent
Pay: $52,500.00-$58,000.00 per year
Additional pay:
* Bonus pay
Benefits:
* Casual dress
* Dental care
* Disability insurance
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* RRSP match
* Vision care
Flexible language requirement:
* French not required
Schedule:
* 8 hour shift
* Monday to Friday
* Overtime
Education:
* Secondary School (preferred)
Experience:
* customer service: 3 years (required)
* tire industry: 1 year (preferred)
Work Location: Hybrid remote in Vaughan, ON L4H 3V9
Application deadline: 2024-10-21
Expected start date: 2024-11-04
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LocationVaughan, ON
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Workplace information
On site
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Salary$52,500 to $58,000YEAR annually
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9489424298
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