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corporate risk department manager
Title posted on CivicJobs.ca - Manager Claims Services
Posted on October 25, 2024 by Employer details City of Vancouver
Job details
Manager Claims ServicesRequisition ID: 42075 OrganizationLocated on the traditional, ancestral and unceded lands of the x?m??k??y??m (Musqueam), S?wx?wú7mesh (Squamish), and s?lilw?ta? (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world?s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.Relationships Main Purpose and FunctionThe Manager, Claims is responsible for managing all lines of business (1st party and 3rd party) claims and subrogation for the City and ensuring that effective claims management processes are in place to minimize financial losses and mitigate risks. The incumbent uses claims data to identify trends and liaise with other City of Vancouver departments on loss control measures. The incumbent is responsible for on-going training and development of staff. The Manager, Claims is the City?s representative for matters proceeding through the Civil Resolution Tribunal where claimants are seeking a quasi-tribunal decision on their claims.Specific Duties/Responsibilities Supervises and provides mentoring to the staff on significant or complex claims. Provides advice and assistance to the staff on an ongoing basis and carries out routine feedback on files to ensure procedures, investigations and an appropriate determination of the City?s legal liability and quantum of damages (injury or property damage) are documented. Provides advice and assistance to City Departments/Boards/Council on liability claims related matters. Provides advice and assistance on requests under the Freedom of Information and Privacy Act related to liability claims. Provides training for City staff on the preservation of evidence, procedures in the event of an accident/incident resulting in injury or property damage Collaborates with the Law Department on key decisions within authority of claims manager and provides assistance to the Law Department on all aspect of the files. Analyzes and provide insight about loss trends for frequency, severity and types of claims and recommends procedural or other loss control measures or changes as appropriate. Monitors insurance industry to remain abreast of changing claim trends or changing legal precedent. Provides statistical and trending reports for departments and City Leadership Team as required. Develops and continually strive to improve claims handling policies and procedures and provides training to the applicable staff. Where claimants and/or their appointed representatives (i.e. insurer, lawyer, adjuster etc.) dispute the Claims Specialists? decision on liability and/or quantum of damages, the incumbent carries out a full review of the claim and acts as the City?s representative in the negotiation/valuation process. Acts as the City?s representative for claims filed with the Civil Resolution Tribunal. Personnel related duties, including but not limited to: Timekeeping and Attendance Management for staff. Performance objective setting for the staff through City?s performance development program. Disciplinary action where appropriate and ensure appropriate documentation is in place. Participation in grievances or the dismissal process as required. Staff training and development for Claims Specialists Has settlement authority for claims up to $10,000.00. Other duties/responsibilities as assigned.Minimum Qualification RequirementsEducation and Experience:Bachelor's degree in Business, Management, Risk Management or related discipline. Fellow Chartered Insurance Professional- LocationVancouver, BC
- Workplace information On site
- Salary$111,139YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CivicJobs.ca #99068
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