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dining room manager
Posted on November 14, 2024 by Employer details Nottawasaga Inn Resort
Job details
*Job Summary* The Dining Room Manager will manage all restaurant and lounge operations within the Riverview, Mahogany, La Tavola de Padrone, Lobby Bar, and Grab & Go. Working in collaboration with the food and beverage/culinary management team to ensure implementation of policies and procedures in a safe environment while continually improving guest satisfaction and revenue maximization. To carry out any and all directives of duties as communicated to him/her by the owners or AGM/Food and Beverage Director. *Job Type / Category* This is a full time position in the hospitality industry. *Required Education, Skills and Qualifications* *Job Duties & Responsibilities:* * Day to day running of the business, smoothly and professionally to set the utmost standards in high quality service. * Conducts pre shift briefings & communicate the opening, closing, and cleaning duties daily for the restaurants. * Daily communication with the Restaurant Supervisors of any guest complaints, injuries, equipment shortages, employee issues etc. * Establish and maintain proper inventories. * Ensure cash control and liquor control procedures are followed by all employees. * Greet guests upon arrival; resolve guest complaints and answer questions to customer's satisfaction. * Coach and counsel employees regarding career and personal development; conduct performance evaluation and provide feedback to employees. * Interview, hire and train team members. * Prepare schedules and assign duties to restaurant staff. * Review payroll information to ensure accuracy. * Monitor daily, weekly and monthly labor costs and make adjustments where appropriate. * Maintain adequate inventory levels to meet projected needs; requisition additional supplies as needed; clean and store all equipment in a secure manner. * Enhance the up-selling program and build beverage volumes. * Available to assist your team and visible to the customers by doing regular quality checks during the shift. * Establishes guidelines for customer service so employees understand expectations as identified in written standard procedures and up-to-date job descriptions for all job positions, including Training Guides, SOP (Standard Operating Procedures), SWP (Safe Work Practices), WHIMS training, and MSDS. * Communicate with maintenance department regarding restaurant equipment repair or safety issues. * Role model providing leadership to the Restaurants and Bars to achieve their goals and objectives with a hands-on approach to management. * Communicate the goals and objectives and inspire employees to achieve those goals. * A mentor who trains, inspires and develops people for promotion through observations of service behaviors and providing feedback to individuals * Preparing and processing all and any paper work in a timely efficient manner. * Demonstrate team building experience; build morale and spirit. * Demonstrate ability to lead by example. * Instill a calm, organized approach in all situations. * Instill a guest service attitude in all employees. * Delegating where appropriate to encourage learning and development. * Coach employees how to resolve and de-escalate conflicts. * Strives to improve service performance. * *Requirements / Specialized Skills:* * Experience with very high volume Restaurant operations. * Experience implementing new F&B concepts. * Knowledge of liquor, food and health & safety regulation. * Proven track record building outlet volume, average checks, and profitable F&B promotions. * Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. * Proven track record promoting an atmosphere of teamwork. * Ability to manage change effectively. * Provide leadership to position the Restaurants and Bars to achieve our vision statement. * Experience training and cross-training employees. * Excellent time management skills. * Self-starter with strong organizational, administrative and communication- LocationAlliston, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9527749728
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