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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 14, 2024 by Employer details Solutions Genyk inc.
Job details
We?re looking for a Customer Service Representative who?s ready to be at the heart of our operations! This role is all about making sure our customers feel valued and supported, from the moment an order comes into the final follow-up. If you?re someone who thrives on organization, communication, and creating a seamless experience, we?d love to have you on board. *In this role, you will be:* * Serving as the main contact for our sales team, receiving and processing customer orders with accuracy and efficiency, * Creating and managing orders, ensuring that all details are precise and up to date, * Providing timely updates to customers, notifying them when their orders are shipped, * Following up with customers the day after delivery to confirm everything went as planned and that they?re satisfied with the process, * Collaborating with shipping companies to ensure on-time deliveries, addressing any issues quickly, * Coordinating inventory at our public warehouse, aligning orders with stock and keeping everything well-organized, * Collecting and organizing essential shipping paperwork from external warehouses to provide to the invoicing department, * Supporting marketing efforts by helping to create and distribute impactful materials to our audience, * Perform any other related tasks. *We?re seeking someone who has:* * Experience in customer service * Strong multitasking abilities * Experience in data entry * Experience in transport logistics (an asset) * Strong organizational skills * Ability to follow up effectively and ensure customer satisfaction *Employee Benefits* * Competitive salary based on experience * Three weeks of vacation annually after the first year * Paid days off during company closure between Christmas and New Year's * 50% employer-paid group insurance plan * 24/7 access to online healthcare services and an employee assistance program * On-site position, Monday to Friday, from 9:00 a.m. to 5:30 p.m. Job Types: Full-time, Permanent Expected hours: 40 per week Benefits: * Disability insurance * Employee assistance program * Life insurance Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Monday to Friday Work Location: In person- LocationCambridge, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9527952767
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