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guest service agent
Posted on November 13, 2024 by Employer details Courtyard by Marriott - Sunray hotels
Job details
*Job Summary*: We are seeking an enthusiastic and customer-focused Front Desk Guest Service Agent to join our team. In this role, you will serve as the hotel?s first point of contact for all guests and play a critical role in creating a welcoming environment. Your main responsibilities will include assisting guests with reservations, check-ins, and check-outs, as well as addressing any questions or concerns to ensure an exceptional stay. The ideal candidate is proactive, personable, and thrives in a fast-paced environment. This role requires strong communication and problem-solving skills to handle guest requests and manage hotel operations efficiently. *Key Responsibilities*: * *Warm Welcome & Guest Relations*: * Greet guests upon arrival with a warm and friendly attitude, creating an inviting atmosphere. * Act as the face of the hotel by building positive relationships with guests and recognizing return visitors. * Deliver personalized service, catering to the unique preferences and needs of each guest. * *Check-In & Check-Out Services*: * Accurately manage guest check-in and check-out processes, ensuring efficiency and attention to detail. * Provide information on room assignments, hotel amenities, local attractions, and transportation options. * Ensure all required documentation and forms are completed correctly. * *Reservation Management*: * Assist with booking, modifying, and canceling reservations as needed. * Collaborate with other departments to accommodate special requests and ensure seamless service. * Monitor room availability and update systems with real-time information. * *Problem Resolution*: * Address and resolve guest complaints or issues promptly, maintaining a positive and solution-oriented approach. * Collaborate with relevant departments to resolve more complex issues or escalated situations. * *Communication & Coordination*: * Maintain effective communication with housekeeping, maintenance, and other departments to meet guest expectations. * Use clear and professional language when interacting with team members and guests. * Maintain logs and reports, documenting relevant guest interactions and incidents for record-keeping. * *Financial Transactions*: * Process guest payments, including cash handling, credit card processing, and securing payment authorizations. * Maintain accurate billing information and resolve any discrepancies that may arise. * Reconcile end-of-shift reports to ensure financial accuracy. * *Technology & Tools*: * Utilize the property management system and other relevant software to manage reservations, room assignments, and guest data. * Stay updated on new tools and technology introduced by Marriott to enhance guest service and operational efficiency. *Skills & Qualifications*: * *Experience*: * Previous experience in a hotel front desk role or a customer service position is highly desirable. * Experience with hotel management software Fosse is a plus. * *Communication Skills*: * Excellent verbal and written communication skills. * Ability to convey information clearly and interact effectively with guests and team members. * *Customer-Focused*: * Strong dedication to providing exceptional guest service and a proactive approach to meeting guest needs. * Empathy and patience to manage and resolve customer concerns effectively. * *Problem Solving*: * Demonstrated ability to handle complaints and difficult situations with professionalism and efficiency. * Strong decision-making skills and resourcefulness. * *Team Player*: * Ability to work collaboratively with colleagues and contribute to a positive work environment. * Willingness to assist team members during busy times to ensure smooth operations. * *Adaptability*: * Ability to work flexible schedules, including evenings, weekends, and holidays. * Capacity to handle multiple tasks simultaneously in a dynamic environment. * *Education*: * High school diploma or equivalent required. * Additional training or certification in hospitalit- LocationOshawa, ON
- Workplace information On site
- Salary$19.07HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9526343124
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