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front desk manager
Posted on November 15, 2024 by Employer details DoubleTree by Hilton Kitchener
Job details
\*\*Job Title:\*\* Front Desk Manager \*\*Location:\*\* DoubleTree by Hilton Kitchener \*\*Job Summary:\*\* We are seeking an experienced and dynamic Front Desk Manager to oversee the daily operations of DoubleTree by Hilton Kitchener. *Job Title*: Front Desk Manager *Location*: DoubleTree by Hilton Kitchener *Department*: Front Office *Reports to*: Hotel General Manager *Position Type*: Full-time *About DoubleTree by Hilton Kitchener*: DoubleTree by Hilton Kitchener offers an elevated hotel experience with exceptional customer service in the heart of Kitchener, Ontario. We are proud to be part of the Hilton family, known for creating rewarding experiences for our guests and team members. We are seeking an enthusiastic, dedicated, and experienced Front Desk Manager to join our dynamic team. *Job Summary*: As the Front Desk Manager, you will oversee all front desk operations and provide leadership to ensure the highest levels of guest satisfaction. You will be responsible for managing daily operations, supervising front desk agents, ensuring smooth check-in/check-out processes, and providing exceptional service to guests. The ideal candidate will have previous supervisory experience in hospitality, with a passion for delivering outstanding guest experiences. *Key Responsibilities*: * Supervise and manage the front desk team to ensure effective and efficient operations. * Oversee the check-in and check-out process, ensuring guests receive a warm and welcoming experience. * Resolve guest concerns or issues in a timely and professional manner. * Maintain up-to-date knowledge of hotel services, policies, and promotions to assist guests effectively. * Monitor guest satisfaction and address areas for improvement. * Handle guest complaints and requests with the highest level of professionalism and care. * Ensure that guest accounts are accurate and manage billing procedures. * Implement and uphold Hilton standards of service, cleanliness, and guest satisfaction. * Assist in training and developing front desk staff, ensuring they meet performance standards. * Maintain inventory of front desk supplies and place orders when necessary. * Collaborate with other departments (Housekeeping, Maintenance, Sales) to ensure smooth operations. * Perform administrative tasks such as scheduling, payroll, and reporting. *Qualifications*: * Minimum of 2 years of experience in a hotel front desk or hospitality management role. * Hilton Experience is preferred. * Proven leadership abilities and experience managing a team. * Strong communication, interpersonal, and customer service skills. * Knowledge of hotel property management systems (PMS) and related software (e.g., PEP, Opera, OnQ, or similar systems). * Ability to work in a fast-paced environment while maintaining attention to detail. * Flexibility to work various shifts, including weekends, evenings, and holidays. * Strong problem-solving and decision-making skills. * High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred. *Benefits*: * Competitive salary and performance-based incentives. * Health, dental, and vision insurance. * Employee discounts at Hilton hotels worldwide. * Professional development and growth opportunities. * Paid vacation and sick days. * Access to Hilton's wellness programs. *How to Apply*: If you are passionate about hospitality and providing exceptional guest service, we encourage you to apply for this exciting opportunity. DoubleTree by Hilton Kitchener is an Equal Opportunity Employer and welcomes applicants from all backgrounds to apply. \*\*Benefits:\*\* - Comprehensive benefits package including health, dental, and vision insurance. - Paid time off and holiday pay. - Hilton employee travel discounts and perks. Job Types: Full-time, Permanent Benefits: * Dental care * Extended health care * Paid time off Schedule: * Monday to Friday * Weekends as needed Experience: * Hospitality: 2 years (required)- LocationKitchener, ON
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9529663135
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