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guest service agent
Posted on November 15, 2024 by Employer details Hilton Vancouver Metrotown
Job details
*What?s in it for me:* At Hilton Vancouver Metrotown, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We are currently seeking *Guest Service Agent* who is passionate about creating a memorable guest experience. Here is what we offer to all of our associates: · Highly competitive wages · Exceptional benefit plan and pension plan for eligible associates & their family · Flexible scheduling to help you with work/life balance · Opportunity to grow with us · Nutritious meals and on-site parking while on duty · Discounts to any of our Crescent managed properties in North America and Hilton hotels globally for you & your family members · A workplace that you can be proud of, where you are valued, trusted and supported by the team *Here is what you will be doing each day:* As Guest Service Agent, you will: · Welcome guests during check ins, allocate rooms and cater to guest preferences · Answering phones from prospective customers and guests, taking messages and delivering them · Responding to requests for help and information about local amenities and attractions · Preparing room bills and ensuring prompt check-outs · Attend to guest complaints and provide appropriate service recovery · Other duties as assigned *Does this sound like you? * · Must have the ability to communicate in English · Must have excellent communication and guest service skills · Team player and a self-starter, able to work independently · Must be able to maintain confidentiality of information · Must be available to work a flexible schedule which may include nights, weekends and holiday · Must be legally authorized to work in Canada. At Hilton Metrotown Vancouver we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That?s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture. *Interested candidates submit your resume to Priyanka Borkar, Director of People and Culture at Priyanka.borkar@hilton.com*. Job Types: Full-time, Permanent Pay: From $17.86 per hour Benefits: * Dental care * Disability insurance * Discounted or free food * Employee assistance program * Extended health care * Life insurance * On-site parking * Paid time off * RRSP match * Vision care Schedule: * 8 hour shift * Day shift * Evening shift * Monday to Friday * Morning shift * Night shift * Weekends as needed Ability to commute/relocate: * Burnaby, BC V5H 2W7: reliably commute or plan to relocate before starting work (preferred) Experience: * Hospitality: 1 year (preferred) Work Location: In person- LocationBurnaby, BC
- Workplace information On site
- Salary$17.86HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9529708341
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