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administration services coordinator
Title posted on Jobillico - Service Administrator
Posted on November 18, 2024 by Employer details Wajax Limited
Job details
<p><strong>The Opportunity</strong></p> <p>Responsible for primary administrative support of Service Operations and secondary support for Parts Operations</p> <p> </p> <p><strong>The Role</strong></p> <ul> <li>Greets visitors, customers and vendors</li> <li>Answering the telephone</li> <li>Managing incoming/outgoing mail</li> <li>Open service workorders</li> <li>Prepares estimates as required and obtain purchase order numbers</li> <li>Responds to customers in a timely manner; delivering strong internal and external service</li> <li>Check customer accounts and set up new accounts as required</li> <li>Strong communication between technicians, administration, parts and customers</li> <li>Posting time to workorders and completing payroll</li> <li>Builds and maintains strong customer relations including interacting directly, booking appointments, obtaining purchase orders and handling inquiries</li> <li>Take customer calls and schedule technicians for service work as required</li> <li>Ensures open lines of communication are maintained between the customer and service/parts department throughout the workorder process as needed</li> <li>Monitor shop job statuses and workflows for repair jobs. Ensure adherence to processes, timelines, estimates and schedules and report to service manager</li> <li>Issuing internal MRO purchase order numbers; track and receive vendor invoices</li> <li>Perform any other duties assigned</li> <li></li> </ul> <p><strong>The Candidate</strong></p> <ul> <li>Education: College diploma / Post secondary Education</li> <li>Work Experience: 2 years related experience in service, parts, supply chain or product support operations</li> <li>Knowledge: Basic knowledge of heavy equipment and/or truck & coach industry sectors is an asset</li> <li>Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint</li> <li>Environment<strong>:</strong> Work in a face paced office environment subject to frequent interruptions. </li> <li>Flexibility is required during specific high-demand periods</li> </ul> <p> </p> <p><strong>The Company</strong></p> <p>Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.</p> <p>Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional ?perks.?</p> <p>Highlights include:</p> <ul> <li>Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.</li> <li>Wajax led e-learning, and product training through industry leading manufacturers.</li> <li>Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.</li> <li>Recognition program where points are earned for merchandise or gift certificates, plus cash awards.</li> <li>Flexible work arrangements.</li> </ul> <p>By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is require- LocationRocky View County
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #14542635
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