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user support technician
Posted on November 19, 2024 by Employer details Nüway360
Job details
Education: Secondary (high) school graduation certificate. Work setting: Computer hardware or software retailer/wholesaler. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Work conditions and physical capabilities: Tight deadlines. Attention to detail. Sitting. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Organized. Team player. Ability to multitask. Time management. Honesty. Experience: 1 year to less than 2 years. Workplace information: Hybrid. Other benefits: Free parking available. On-site amenities. Parking available.- LocationBoisbriand, QC
- Workplace information Hybrid
- Salary$23.00HOUR hourly / 40 hours per week
- Terms of employment Term or contractFull time
- Day, Evening, Night, Weekend, Early Morning, Morning
- Start date: 2025-02-03 End date: 2026-02-03
- Benefits: Other benefits
- vacancies 1 vacancy
- Source Job Bank #3141484
Overview
Languages
English or French
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Hybrid
Work must be completed both in person and remotely.
Work setting
- Computer hardware or software retailer/wholesaler
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Additional information
Work conditions and physical capabilities
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Other benefits
- Free parking available
- On-site amenities
- Parking available
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-12-19
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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