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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on November 18, 2024 by Employer details Apps Cargo Terminals
Job details
*Business Unit: Apps Cargo Terminals* *Position: Customer Service Representative (LTL Division)* *Location:* Calgary, AB Apps Cargo Terminals is committed to providing flexible industry-leading transportation and supply-chain solution in a manner which is consistent with customer expectations & our ?core values? of integrity, respect & continuous improvement. Our motto is ?we promise performance, we deliver service? and our team is an integral part of this. As part of our continued growth, we are looking for a *Customer Service Representative (LTL Division)* who will interact with customers to provide and process information in response to inquiries, concerns & requests. This role reports to the Office Manager. The incumbent takes charge of the entire CS process to ensure all shipments are complete and meet deadlines. EXPERIENCE IN A CSR ROLE IN AN OFFICE ENVIRONMENT IS MANDATORY *Responsibilities:* * Create freightbills * Process orders, forms, applications and requests * Update forms & reports * Manage customers' accounts * Obtain, evaluate and handle all relevant information to resolve inquiries and complaints promptly * Direct requests and unresolved issues to the designated resource * Communicate and coordinate with internal departments * Follow up on customer interactions * Answering telephone * Willing to work occasional extended hours as required * Other duties as required *Qualifications & Key Competencies:* * Grade 12 graduation * 1 year experience working in an office environment * Proficient knowledge of Outlook, Word and Excel * Experience AND Knowledge of customer service principles and practices * Ability to communicate effectively both orally and in writing * Good analytical and mathematical skills * Strong organizational skills; attention to detail * Ability to meet deadlines * Excellent problem-solving skills; ability to resolve issues effectively and efficiently *Hours and Location:* * Monday to Friday: 15:30-00:00 * Terminal Location: Calgary, AB *Remuneration:* $45,000 - $50,000 per year based on experience *Benefits:* * A supportive work environment * Medical benefits plan * KPI Bonus plan *Intended Job Posting Audience:* Anyone who can legally work in Canada Interested and qualified applicants should apply online or forward resumes: To: Joel Sibuyo We thank all applicants for their interest however only those selected for an interview will be contacted. _*Please note that Apps Cargo Terminals is an Employment Equity company*_ Job Type: Full-time Pay: $45,000.00-$50,000.00 per year Additional pay: * Bonus pay Benefits: * Dental care * Employee stock purchase plan * Extended health care * On-site parking * Vision care * Work from home Flexible language requirement: * French not required Schedule: * 8 hour shift Work Location: In person- LocationCalgary, AB
- Workplace information On site
- Salary$45,000 to $50,000YEAR annually
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9532276914
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