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customer service adviser
Title posted on ZipRecruiter - Customer Service Representative - Bilingual (French)
Posted on November 19, 2024 by Employer details Jombone
Job details
<h3>Job Description</h3><div>Job Description<div><p><strong>Job Summary:</strong><br />Jombone is seeking a <strong>Bilingual Customer Service Representative</strong> for our client in Brampton, a leading <strong>heavy-duty truck parts distributor</strong>. Fluency in <strong>French is mandatory</strong> for this role. If you have strong customer service skills and experience in an office environment, this is an excellent opportunity to build your career in a professional setting.</p><p><strong>Advantages:</strong></p><ul><li>Monday to Friday, <strong>8:00 AM - 5:00 PM</strong> (1-hour lunch break).</li><li>Competitive pay: <strong>$22/hour</strong>.</li><li>Work in a <strong>business casual office environment</strong>.</li><li>Friendly and supportive team culture.</li><li>Gain valuable experience in a specialized industry.</li></ul><p><strong>Responsibilities:</strong></p><ul><li>Manage customer orders via phone, email, fax, EDI, or web platforms.</li><li>Communicate professionally and effectively via email, ensuring accuracy and clarity.</li><li>Provide precise information on product availability, pricing, and specifications.</li><li>Address and resolve customer inquiries or complaints, escalating issues when necessary.</li><li>Assist the outside sales team and coordinate with other departments as required.</li><li>Process returns and warranty requests with accurate documentation.</li><li>Leverage advanced Microsoft Excel skills for data tracking, reporting, and management.</li><li>Familiarize yourself with daily operations and propose process improvements.</li></ul><p><strong>Qualifications:</strong></p><ul><li>High school diploma or equivalent.</li><li><strong>2-5 years of experience</strong> in an office environment or customer service desk.</li><li>Fluency in <strong>French (mandatory)</strong>; <strong>Punjabi fluency is a valuable asset</strong>.</li><li>Exceptional customer service skills with a track record of similar roles.</li><li>Strong written and verbal communication skills, including professional email etiquette.</li><li>Advanced proficiency in Microsoft Excel, with a focus on efficiency and precision.</li><li>Excellent multitasking, organizational, and prioritization abilities.</li><li>Detail-oriented with a proactive approach to problem-solving and learning.</li><li>Team-oriented attitude with strong collaboration skills.</li></ul><p><strong>Additional Requirements:</strong><br />Candidates must be fluent in <strong>French</strong>, as this is a critical requirement. Fluency in <strong>Punjabi</strong> is an advantage. Business casual attire is expected in this professional office setting.</p><p><strong>Apply Today!</strong><br />If this role aligns with your skills and career goals, don't miss this chance to join an industry leader. Submit your application now to take the next step in your career!</p></div></div>- LocationBrampton, ON
- Workplace information On site
- Salary$30.84HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source ZipRecruiter #827875cf
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