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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative (CSR)
Posted on November 20, 2024 by Employer details Standens, an IMT Company
Job details
*General Description:* The Inside Sales Representative is responsible to generate and grow new customers through referrals. Works with customers on their specific requirements, addresses customer complaints and acts as a liaison between customer, manufacturer and supplier. The position works with Account / Sales Managers to manage customer accounts including processing new PO?s, invoicing, & shipping & collections. The position manages product forecasts and ensures follow up and confirming completion dates with manufacturing scheduling. Works with sales, engineering, manufacturing, purchasing, shipping, accounting, & IT ? works across all levels in Standen?s from shop floor to supervisory & management level. *Skills/Efforts Requirements:* * Excellent customer service skills; able to solve problems * Self-motivated ? drive to achieve personal development and organizational goals * Proficient in MS Office 365 (Outlook, Excel, PowerPoint, Word) * Previous ERP experience an asset * Must possess excellent English written and verbal communication skills *Responsibilities:* * Responsible for national and international shipment execution, tracking and receipt of end product centre in a timely and cost-effective manner for both internal and external customers (i.e.: Pro-forma invoices for Indianapolis OEM shipments, Incoming/outgoing EDI); * Review and follow up to complete weekly EDI invoicing and ASN?s on customers portals as required * Weekly review planning schedules for OE P/N?s to ensure accuracy & alignment. * Coordinate daily (via meeting, phone and/or email) with scheduling & manufacturing to ensure parts are complete and available to ship on-time as originally scheduled with customer dates. * Respond to weekly OEM/OES expedite requests to manufacturing, 3rd party (Pioneer), OE, military and AG customers, etc. * Respond to OE customer calls, complaints and all manner of requests including PO?s, shipments, QA, delivery, etc. * Work with external & internal customers to facilitate and deliver OE PPAP, CoC?s and other special documentation requests as required. * General sales support ? writing credits, detailed sales analysis, pricelist review and loading Dynamics 365 setting up top level assemblies (TLA?s), part number creation. * Accurate input of external and Internal orders/transfers via external and internal systems/methods in compliance with contract review work procedures * Maintaining the highest standards of customer service, both internal and external. * Abide by all Standen?s policies and procedures, assisting in maintaining the safest, most productive work environment. * OEM and OE Trailers (For this role)Coordinates acceptance and entry of new PO?s * Issues invoices as per customer preferences (agreed to terms & conditions) * Assists with shipping details as per customer contract/agreement * Administers customer forecasts as per details from customer web portals * Works with Account and Sales Manager to provide quotations to customers for both new and existing parts * Other duties as assigned. Job Types: Full-time, Permanent Expected hours: 40 per week Benefits: * Company events * Dental care * Discounted or free food * Extended health care * Life insurance * On-site parking * RRSP match * Store discount * Vision care Schedule: * 8 hour shift * Day shift * Monday to Friday Education: * Secondary School (preferred) Experience: * Customer Service: 5 years (preferred) Work Location: In person- LocationCalgary, AB
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9535431477
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