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service agent, guests - hotel
Posted on November 20, 2024 by Employer details FAIRFIELD INN AND SUITES BY MARRIOTT
Job details
Position: Guest Service Agent Reports to: Assistant ManagerScope:The reception desk is a first impression of any organization. This is especially true of the hospitality industry where the first impression is definitely the lasting impression. People in this position are required to be professional, hands-on and very pleasant, even in the event of adversity. They greet guests and provide registration information, create reservations and provide ongoing guest service throughout the guest's stay.Responsibilities : Greet guests as they arrive insuring the 15-5 rule is followed Manage the registration process with accuracy and efficiency Ask for identification and ensure the provided credentials are accurate Handle guest check-ins and check-outs appropriately Operate hotel switchboard, take calls and provide information and transfer calls Manage accurate accounting of all rooms Provide guests with room keys Process reservations over the telephone, through emails and in person Answer queries regarding the hotel services, charges, dining facilities, sports facilities and travel directions Refer guests to appropriate departments to resolve complaints or provide suggestions Compute bills and take payment Provide guests with directions around the hotel Contact housekeeping and maintenance departments when a problem is reported Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Complete other duties as assigned- LocationRegina, SK
- Workplace information On site
- SalaryTBD
- Starts as soon as possible
- Source SaskJobs #1383329
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