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customer service agent
Posted on November 18, 2024 by Employer details High Rise Concrete Pump Equipment Ltd.
Job details
High Rise Concrete Pump Equipment Ltd. is a trusted name in the construction industry, providing advanced concrete pumping solutions and services for high-rise and complex projects. Located in New Westminster, BC, we pride ourselves on delivering exceptional customer service and reliable equipment to meet the demands of modern construction. We?re looking for a proactive and customer-focused *Client Relations Specialist* to join our team and be the key point of contact for our valued clients. *Key Responsibilities*: * Build and maintain strong, long-term relationships with clients by understanding their needs and ensuring satisfaction. * Serve as the main point of contact for client inquiries, addressing issues promptly and professionally. * Coordinate with internal teams (sales, operations, and technical support) to ensure timely delivery of equipment and services. * Assist clients with equipment rentals, scheduling, and troubleshooting basic issues. * Monitor client accounts, prepare reports, and track project progress to ensure service excellence. * Actively seek client feedback to improve services and build customer loyalty. * Support sales efforts by identifying new opportunities and upselling appropriate solutions. * Maintain accurate client records in company systems, ensuring data integrity. *Qualifications*: * Proven experience in customer service, client relations, or a similar role (construction or equipment services industry preferred). * Strong communication and interpersonal skills with a focus on problem-solving and conflict resolution. * Ability to manage multiple accounts and prioritize tasks effectively. * Proficient in using CRM software, Microsoft Office Suite, and other business tools. * Knowledge of the construction or concrete equipment industry is a strong asset. * High attention to detail and organizational skills. * Positive attitude and a commitment to delivering exceptional client service. Job Type: Full-time Pay: $24.30 per hour Expected hours: 40 per week Benefits: * Dental care * Extended health care * Language training provided * Paid time off Flexible language requirement: * French not required Schedule: * 8 hour shift * Monday to Friday * Morning shift Work Location: In person Application deadline: 2024-12-16 Expected start date: 2024-12-16- LocationNew Westminster, BC
- Workplace information On site
- Salary$24.30HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9532389867
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