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guest service agent
Posted on November 21, 2024 by Employer details One King West Hotel & Residence
Job details
*Job description* *ESSENTIAL DUTIES AND RESPONSIBILITIES* *:* * Required to work overnight shifts. * Respond to internal and external guests requests * Responsible for maintaining high and consistent level of Guest Services * Acknowledge guest complaints and ensure guests needs are met * Execute guest check-ins, check-outs and reservations * Answer telephone calls and guest inquires * Completion of various daily reports, posting changes and managing personal float * Balance individual cashier audits, including credit card and cash transactions * Familiar with all Health & Safety, fire and emergency procedures * Complete daily task lists * Ensure inter-departmental communication and co-operation in the interest of guest satisfaction * Support other Front Office functions, such as Reservations, Lobby Services and Satellite Lobbies as required * Follow-up and communicate pertinent guest related facts to colleagues and superiors * Knowledge of hotel events, rates and packages * Participation in monthly communication meetings, committees and projects as required * Understand all programs offered, including marketing and strategic partnerships with other organizations * Able to inform guests about all hotel facilities and hotel history * Maintain a high standard of professionalism, dress, uniform and body language * Additional duties as assigned *SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES* *:* * Previous experience in Front Office is an asset * Knowledge in Opera Cloud and Microsoft Office * Professional telephone etiquette * Excellent command of the English language both oral and written * Demonstrate customer service ethic and have a friendly and outgoing disposition * Proven abilities in handling irate customers with effective resolutions * Well developed communication and organization skills with abilities to multi-task in a fast-paced environment * Excellent computational and analytical abilities and keen attention to detail * Ability to handle pressure and multiple tasks * An enthusiastic, self directed, team player with high level of adaptability to rapidly changing demands Job Type: Part-time Pay: $25.68-$26.68 per hour Expected hours: 16 ? 24 per week Additional pay: * Overtime pay Benefits: * Dental care * Extended health care * On-site parking * Vision care Flexible language requirement: * French not required Schedule: * 8 hour shift * Evening shift * Holidays * Weekends as needed Work Location: In person- LocationToronto, ON
- Workplace information On site
- Salary$25.68 to $26.68HOUR hourly
- Terms of employment Part time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9536552412
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