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Title posted on ApplyToEducation - IT Manager, Client Services
Posted on November 22, 2024 by Employer details School District #36 (Surrey)
Job details
The Surrey School District respectfully acknowledges that our schools reside on the traditional, unceded, and shared territories of Coast Salish peoples: The q c y - Katzie, the qwa:nn - Kwantlen and the SEMYOME - Semiahmoo First Nations, who have been stewards of this land since time immemorial.<p>Surrey Schools is the largest BC school district and the second-largest employer in Surrey. We're proud recipients of BC Top Employers and Canada's Greenest Employer awards. Surrey Schools provides quality education to over 82,000 students with 124 schools sites and a variety of other learning facilities, offering a broad range of innovative programs and services to support the learning of our students. The Surrey School District team of approximately 13,000 employees works tirelessly every day to ensure that children are getting the best start they can, providing the preparation to be our leaders of tomorrow. <p>Our Commitment:<p>Providing quality education extends beyond academic excellence; we are committed to creating and cultivating diverse, inclusive, and barrier-free environments for all applicants, employees, students, and their families.<p>Diversity, Equity, and Inclusion & Values:<p>Our identity, as Surrey Schools, is expressed in the shared values of openness, fairness and belonging and recognizes the importance of diversity of identity and thought. We are an equal opportunity employer and welcome applicants from all backgrounds. We are committed to removing barriers and creating a workplace where everyone, regardless of their background, feels empowered to contribute their best.<p>Join us in our mission to provide the best start for children, preparing them to be the leaders of tomorrow. If you are passionate about education, diversity, and making a positive impact, we invite you to explore opportunities with Surrey Schools.Job Summary <p>Reporting to the Executive Director IT, the IT Manager of Client Services is responsible for managing the IT department staff and ensuring that district information and communications technology solutions are created, delivered, operated, supported, and maintained. This includes all mission-critical applications to support staff, students, and their parents, as well as numerous external relationships. The role involves leading and developing staff members, planning, budget management, operational management, technology solutions development, client services, and technical program implementation.<p>Responsibilities Manage IT client services delivery using industry best practices. This involves overseeing support teams and applying leadership skills to ensure the successful implementation of IT services and solutions.<p> Responsible for Service Desk and call centre management, client communication & district reporting, Incident Management (IM), Service Response (SR), Problem Management (PM), and Change Management (CM).<p> Strategic planning, endpoints (Mac, PC, iOS), SCCM, Intune, MS endpoint management (MECM), Jamf, Software evaluation processes, Network (HP-Aruba wired & wireless), LAN, WAN, firewalls (Palo Alto), Data Centre, Anti-Virus (Sophos, Windows), Telephony (Avaya).<p> Forecast capital expenses due to district growth, aging assets, and technological change. Set and adjust technology life cycles such as onboarding, maintenance, and sun-setting equipment and services.<p> Provide day-to-day reactive remote and onsite support, troubleshooting and root cause analysis, technology deployment, re-imaging, client communications, and reporting.<p> Provide consulting and solution development services for district/departments/schools to solve business needs and reduce the total cost of ownership.<p> Design, implement, and maintain a mission-critical Disaster Recovery Plan (DRP).<p> Forecast operational requirements and manage recruitment, interviewing, hiring, an- LocationSurrey, BC
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source ApplyToEducation #2804499
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