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analyst, computer
Title posted on Jobillico - Helpdesk Support Analyst
Posted on November 23, 2024 by Employer details Valero Energy Inc. - Montreal
Job details
<p><span><span><span><em><span>*The title of the posted position may differ from the one used internally to make things easier for external job searchers who use terms more commonly encountered on the market.</span></em></span><span></span></span></span></p> <p><span><span><span><em><span></span></em></span></span></span></p> <p><strong><span><span>About Valero Energy Inc.</span></span></strong></p> <p><em><span><span>Valero Energy Inc., with its Canadian head office in Montreal, is a subsidiary of <span>Valero</span> Energy Corporation, a Fortune 500 company. We are the leading distributor of petroleum products in Quebec, the Atlantic provinces and Ontario—and the world’s second-largest producer of renewable diesel fuel and ethanol. We stand out as the second-largest petroleum refiner in eastern Canada, thanks to our Jean-Gaulin Refinery in Lévis. We also possess numerous major logistical infrastructures, such as the Montreal East Terminal.</span></span></em></p> <p><em><span><span>Our success? We owe it to our 10,000 employees who are committed to our values—including safety, environmental stewardship, teamwork, community engagement and operational excellence. </span></span></em></p> <p><em><span><span>We consider our employees our most important asset and provide a wide variety of stimulating jobs for those seeking to grow professionally. Our salaries and benefits—along with our retirement savings plan, which ranks among Canada’s Top 5 in terms of employer contributions—are highly competitive. These are some of the reasons we are known as an employer of choice.</span></span></em></p> <p><span><span><span> </span></span></span></p> <p><span><span><span><span><strong>About the position </strong></span></span></span></span></p> <p><span><span><span>Reporting to the Director of IT Infrastructure and Logistics, the Technical Support Specialist is responsible for providing first-line technical support to users in Canada, with secondary support for the United States and the United Kingdom. You will play a key role in resolving technical issues and improving IT support systems.</span><span></span></span></span></p> <p><span><span><span> </span></span></span></p> <p><span><span><span><strong><span>Responsabilities</span></strong></span></span></span></p> <ul> <li><span><span><span>Respond to calls, emails and other forms of communication from users regarding IT issues or support requests, primarily for Valero's Canadian office.</span></span></span></li> <li><span>Diagnose and resolve computer and software issues using the incident management system.</span></li> <li><span>Ensure an excellent level of customer service by handling each request in a courteous and professional manner.</span></li> <li><span>Redirect complex incidents to the appropriate technical teams.</span></li> <li><span>Monitor incident queues, following up with customers and support teams as necessary.</span></li> <li><span>Maintain and update a database of procedures and technical documentation.</span></li> <li><span>Participate in IT projects by contributing to testing, deployment and communications.</span></li> <li><span>Identify and report to the IT Manager any issues that may affect operations.</span></li> </ul><br><div><b>Qualifications</b></div><ul> <li><span><span>Technical degree or higher in computer science, engineering or related field, with a minimum of three (3) years' relevant experience.</span></span></li> <li><span>Bilingual (French and English), both written and spoken.</span></li> <li><span>Advanced knowledge of the Microsoft Office suite and teleworking tools (VPN, remote access, etc.).</span></li> <li><span>Excellent customer service skills and ability to communicate effectively.</span></li> <li><span>Ability to work under pressure and provide quality technical support.</span></li> <li><span>Proactive approach and attention to detail.</span><span></span></li> </ul> <p><em><s- LocationMontréal, QC
- Workplace information On site
- SalaryNot available
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #14885086
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