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call centre agent - customer service
Posted on November 25, 2024 by Employer details Ontario Public Service
Job details
Education: No degree, certificate or diploma. Work setting: Government department and/or agency. Tasks: Answer written and oral inquiries. Gather, research and prepare communications material. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Perform general office duties. Receive and log complaints. Explain procedures, risks and benefits to clients. Answer clients' inquiries and provide information. Type of experience: Call centre. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Work under pressure. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Reliability. Team player. Initiative. Judgement. Ability to multitask. Dependability. Quick learner. Experience: 1 year to less than 2 years. Workplace information: Hybrid. Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people. Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities.- Location33 Bloor St EToronto, ONM4W 3H1
- Workplace information Hybrid
- Salary$32.11 to $38.34HOUR hourly (To be negotiated) / 36.25 hours per week
- Terms of employment Term or contractFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #3164097
Overview
Languages
English
Education
- No degree, certificate or diploma
Experience
1 year to less than 2 years
Hybrid
Work must be completed both in person and remotely.
Work setting
- Government department and/or agency
Responsibilities
Tasks
- Answer written and oral inquiries
- Gather, research and prepare communications material
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Perform general office duties
- Receive and log complaints
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
Experience and specialization
Type of experience
- Call centre
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Quick learner
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for Indigenous people
- Participates in a government or community program or initiative that supports Indigenous people
Supports for visible minorities
- Participates in a government or community program or initiative that supports members of visible minorities
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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