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analyst, information technology (IT)
Title posted on Jobillico - Desktop Administrator Information Technology
Posted on November 25, 2024 by Employer details Medavie
Job details
<p><b>Type de poste:</b></p>Permanent<p><span> *</span></p><p><b>Date de clôture:</b></p>2024-12-08<p><span> *</span></p><p><span>Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.</span></p><p></p><p><span>With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.</span></p><p></p><p><span>We are proud to invest in communities to help address some of Canada?s most pressing physical and mental health care challenges.</span></p><p></p><p><span>As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.</span></p><p><span> *</span></p><p>The primary function of the Desktop Administrator is to administer a variety of technical projects related to the setup, maintenance, and support of Medavie assets.<br> </p><p>Duties for this position include but are not limited to the support of all IT assets. This position also includes the troubleshooting and installation of different external and in-house built software and different versions of MS Windows and Mac OS Operating systems.<br> </p><p><b>Key Responsibilities:</b></p><ul><li>Provide escalated second level technical support.</li><li>Install and troubleshoot software and hardware in a Windows and Mac OS environment.</li><li>Provision (image, test) desktops, laptops, monitors, printers, and other related hardware.</li><li>Troubleshoot network connectivity, for both local and remote employees.</li><li>Provision and support mobile devices (iPhone, iPad), and video conferencing equipment.</li><li>Provide technical support and training to video conference users.</li><li>Provide extended support to executive team.</li><li>Manage the lifecycle of computers, laptops, and other devices.</li><li>Train other staff and stakeholders on technical solutions as needed.</li><li>Support key projects across the organization, completing tasks as assigned.</li><li>Frequently lift and carry computer equipment averaging 20-50 pounds.</li></ul><p></p><p><b>Required Qualifications:</b></p><p><b>Education: </b>Applicants must possess a post-secondary education in a computer technology related program, or equivalent experience.</p><p></p><p><b>Work Experience:</b></p><p>One to three years? experience in a customer service environment in a technical support role; experience providing technical support would be an asset.</p><p></p><p><b>Other Qualifications:</b></p><ul><li>The ability to work independently; strong written and spoken communication skills and troubleshooting/problem-solving ability.</li><li>Valid Drivers License Technical Skills: Familiarity with Active Directory, Powershell, Windows policies and administration, and Cherwell (or an equivalent IT Service Management system) would be an asset.</li></ul><p></p><p><b>Language Skills:</b></p><p>Professional level written and spoken bilingualism in English & French is an asset. English is required.</p><p></p><p></p><p>#LI-VS1</p><p><b>#CBM2</b></p><p><span> *</span></p><p><span>We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.</span></p><p><br><span>Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.</span></p>- LocationSaskatoon, SK
- Workplace information On site
- SalaryNot available
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #14892451
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