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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on November 27, 2024 by Employer details MTE Logistix Edmonton Inc.

Job details

*MTE Logistix Group of Companies* is looking for a highly motivated *Customer Service Representative (CSR)* to join our team at our *Active Warehousing *division. Reporting to the Customer Service Manager, this exciting opportunity is responsible to perform administrative and specific order functions, ensuring daily success with transactions in a timely and accurate manner. Through effectively and efficiently managing priorities, the CSR is a key contributor to the achievement of the department?s operational deliverables. *About Us* At Active Warehousing, we believe in establishing logistics partners and we do this by listening to our clients? needs and then working with them to develop systems and processes that work for everyone. Governed by our commitment to service, we maintain an ongoing focus to ensure employees, clients, contractors, and suppliers who work with our company receive top tier service levels. Active?s unique approach, working with a diverse clientele, allows us to focus on the dynamics of individual client needs and provide the best service possible. *Location: *A7 Warehouse - 11208 189 Street NW, Edmonton, AB T5S 2V6. *Schedule: *8:00 AM ? 4:30 PM, Monday through Friday. Occasional overtime is required as per operational needs. *Wage: *$21.00 per hour. *About You* Your Customer Service knowledge, skills, and experience is second to none. Your exceptional communication and problem-solving skills make the impossible possible and as a team player, you are focused, innovative, and collaborative at reaching the objective. If you are organized, an attention-to-detail master, and a time-management champion who excels at rolling up your sleeves in a fast-paced changing environment where interruptions are frequent and routine, keep reading because we want to hear from you! *Responsibilities* * Maintain client and develop relationships in a positive manner relaying all client-specific information on volumes, trends, extended service opportunities, growing needs, and changes, to management attention. * Ensure client orders are processed in warehouse management system and/or client computer system in a timely fashion, keeping to all required deadlines. * Print orders onto Packing Slips and/or BOLs for warehouse picking, packing, and shipping purposes, performing all order entry functions to a target 100% accuracy goal. * Communicate and coordinate with CSM and warehouse supervisors on rush orders and arrival of product. * Review all orders received back from the warehouse and confirm all orders as shipped, ensuring all accessorial charges are captured. * Review incoming receipts for accuracy and compliance to vendor packing slips and investigate/report any variances. * Coordinate the shipment, attend to drivers and book inbound/outbound appointments. * Report all accidents, damages, errors, and client complaints to the CSM in a timely manner. * Ensure appropriate documentation is coordinated for inventory cycle counts and wall-to-wall counts, adjusting client inventory, as necessary. * Invoice clients for extra billable charges and ensure all revenue areas are covered. * Provide monthly invoice summaries and monthly reports as requested from the client. * Advise CSM when new client specific SKUs are received, for set-up in Maves. * Maintain transactional records of all inbound receiving, outbound orders, and other internal transactions including adjustments and location moves. * Perform other duties as required. *Qualifications* *Must-Have* * Minimum of 1-2 years Customer Service Representative experience. * Proficiency in the Microsoft Office suite of tools (Word, Excel) and other databases and spreadsheet applications. * High levels of accuracy with regards to typing, data entry and transfer, and order entry. * Focused attention when working with file management to keep accurate, up-to-date, and organized files. * Experience in inventory management, stock location control, loss prevention, and damage proce