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Title posted on Jobillico - Customer Success Manager
Posted on December 20, 2024 by Employer details V2V Technologies inc.
Job details
<p><b>Customer Success Manager</b></p><p><b>V2V Technologies</b> is a rapidly expanding Quebec-based company specializing in the design of modular business management software tailored to the varied needs of numerous industries. We are proud to market <b>GEM-CAR</b>, a management solution for mechanical workshops used in over 41 countries.</p><p>Since the launch of a web version in 2024, our growth has accelerated, and we are seeking new talents to take on exciting challenges related to customer satisfaction and loyalty.</p><p>We are looking for a <b>Customer Success Manager</b> who is passionate about the customer experience and motivated by the idea of contributing to our success.</p><p><b>Your Main Responsibilities</b><b>1. Customer Satisfaction Management</b></p><ul><li>Maintain regular follow-up with clients after the sale to ensure their satisfaction.</li><li>Design, compile, and analyze customer surveys to identify areas for improvement.</li><li>Proactively manage social media comments and customer complaints by proposing suitable solutions.</li></ul><p><b>2. Managing Customer Needs</b></p><ul><li>Answer customer phone calls and guide them effectively.</li><li>Provide precise answers and professional solutions to issues encountered.</li><li>Assign online tickets to competent resources and ensure their follow-up.</li><li>Measure and analyze performance indicators related to customer satisfaction.</li></ul><p><b>3. Coordination and Planning of Training</b></p><ul><li>Plan and organize training sessions for deployments (Go-Lives).</li><li>Assign trainers (employees and subcontractors) and ensure optimal preparation.</li><li>Organize internal group training sessions and ensure their success with clients.</li></ul><p><b>4. Participation in Team Meetings</b></p><ul><li>Actively contribute by sharing innovative ideas to optimize our processes.</li></ul><p><b>5. Related Tasks</b></p><ul><li>Occasionally perform administrative tasks, such as managing office supply orders.</li></ul><p><b>Desired Profile</b></p><ul><li>Minimum of <b>5 years of relevant experience</b>, including experience in customer service.</li><li>Excellent command of <b>French and English</b>, both spoken and written.</li><li>College diploma or equivalent.</li><li>Ease with learning and using new software.</li><li>Autonomy, dynamism, and passion for customer service.</li></ul><p><b>Why Join V2V Technologies?</b></p><p>Be part of our adventure and actively contribute to our success!</p><ul><li><b>A Stimulating Environment</b>: Work in a modern office located in Montreal (Pie-IX metro), with a rooftop terrace, access to a gym, and showers for cycling or sports enthusiasts.</li><li><b>A Dynamic Corporate Culture</b>: Various team activities (video game nights, barbecues, happy hours, etc.) and a friendly atmosphere where mutual support and friendship are paramount.</li><li><b>Recognition and Growth</b>: Performance-based evaluation program, profit-sharing, and frequent meetings with management.</li><li><b>Shared Values</b>: Commitment, communication, and teamwork are at the heart of our success.</li></ul><p><strong>Ready to Take on the Challenge?</strong> Join a motivated and involved team. Visit our website: <strong><span>www</span><span>.gem</span><span>-car</span><span>-cloud</span><span>.com<br><br></span></strong><br><br></p> <br> <ul><li>Minimum of <b>5 years of relevant experience</b>, including experience in customer service.</li><li>Excellent command of <b>French and English</b>, both spoken and written.</li><li>College diploma or equivalent.</li><li>Ease with learning and using new software.</li><li>Autonomy, dynamism, and passion for customer service.</li></ul>- LocationMontréal, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Jobillico #15013664
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