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help desk technician
Title posted on Monster - Help Desk Technician-1
Posted on December 20, 2024 by Employer details US Tech Solutions, Inc.
Job details
Job Description: Responsibilities: Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems. Resolve and/or refer more complex technical problems through a defined escalation process. Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame. Log and track inquiries using a problem management database and maintains history records and related problem documentation. Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately. Experience: High school diploma or G.E.D. Experience working with company products and operating systems. Experience with solving computer-related problems. Experience working with company escalation policy. Will require- LocationWinnipeg, MB
- Workplace information On site
- SalaryNot available
- Starts as soon as possible
- vacancies 1 vacancy
- Source Monster #24-28368-172-1
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