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customer service assistant

Posted on December 27, 2024 by Employer details The Brandon Wheat Kings Ltd.

Job details

*Company:* Brandon Wheat Kings *Position: * Customer Service Assistant *Hours of Work:* Full-time, Days, evenings & weekend availability *Start:* Immediately *Company Overview: *Members of the Western Hockey League (WHL) since joining the league in 1967-68 season, Brandon Wheat Kings is a Canadian junior ice hockey team based in Brandon, Manitoba. Successor to the Brandon Wheat City senior team which participated in the 1904 Stanley Cup challenge, the team known as the Brandon Elks in the 1930s won eight Turnbull Cup Championships and appeared in the Memorial Cup six times in 1979, 1995, 1996, 2010 and 2016. *Position Description: *Reporting to the VP of Business Operations, the Customer Service Assistant will work at the reception desk to assist with customer queries, and perform duties related to tickets as directed. *Responsibilities:* Customer Service * Greet customers in person, answer a switch-board style phone, transfer calls, take messages and troubleshoot as needed. * Maintain customer & ticket database on Ticketmaster. * Assist with ticket-related questions and ticket sales. * Manage invoicing on QuickBooks. General * Work in collaboration with the Business/Hockey divisions and J&G Group centralized services team for day-to-day operations i.e. billet communication, organizing community activities and special programs/campaigns etc., as required. * Build and maintain good professional relationships with staff, management, customers and corporate partners. * Contribute to a vibrant and upbeat work environment. * Adhere to company, industry and provincial legislation. *Education/Skill Requirements:* * College level education in sports administration, marketing preferred * Excellent customer service skills. * Computer/IT proficiency. * Good work ethic. If you are interested in applying for this position, please submit your resume and cover letter via Indeed for collection. We thank all who apply and advise that only those selected for further consideration will be contacted. Successful applicants will be required to provide proof of licensure, including a clear driving abstract, upon hire, depending on the nature of the position. Job Type: Full-time Benefits: * Company events * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance * On-site parking * Paid time off * Store discount * Vision care * Wellness program Ability to commute/relocate: * Brandon, MB R7A 7C5: reliably commute or plan to relocate before starting work (preferred) Work Location: In person