Job description Customer Service Manager - Retail near Longueuil (QC)
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Find out what work is like for a customer service manager - retail in Canada. This work description is applicable to all Retail and wholesale trade managers (NOC 60020).

Retail and wholesale trade managers

Description

Retail and wholesale trade managers plan, organize, direct, control and evaluate the operations of establishments that sell merchandise or services on a retail or wholesale basis. They are employed by retail and wholesale sales establishments or they may own and operate their own store.

Work week duration

Retail and wholesale trade managers usually work more than 40 hours per week.
More than 40 hours

Job duties

Here are some of the main activities and tasks that Retail and wholesale trade managers have to perform, and some of the physical demands they involve:

  • Plan, direct and evaluate the operations of establishments engaged in wholesale and retail sales or of departments in such establishments
  • Manage staff and assign duties
  • Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
  • Determine merchandise and services to be sold, and implement price and credit policies
  • Source and negotiate with vendors when necessary to procure merchandise for resale
  • Develop and implement marketing strategies
  • Plan budgets, authorize expenditures, and monitor revenues
  • Evaluate and improve customer service and respond to customer requests and issues
  • Address staffing requirements, including the hiring, development and retention of staff

Physical demands Help - Physical Demands

  • Sitting

Workplaces and employers

Here are the typical workplaces where Retail and wholesale trade managers are employed and some of their main characteristics:

  • Self-employed owners/operators
  • Retail sales establishments
  • Wholesale establishments

Work environment Help - Physical Work Environment

  • Indoors, environmentally controlled

Physical proximity from others Help - Physical proximity from others

  • Somewhat close (e.g. share office)

Related job titles

Here are some other related job titles that are found in the same occupational category (NOC 60020), and a list of similar occupations:

  • antique dealer
  • assistant manager - retail
  • automobile repair shop manager
  • bookstore manager
  • car dealership manager
  • cattle dealer
  • clothing store manager
  • department store manager
  • pleasure boat dealer
  • sporting goods store manager
  • store manager - retail
  • supermarket manager
  • variety store manager

Similar occupations Help - Similar occupations

Sources Occupational and Skills Information System & National Occupational Classification

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