Job description CSD (customer Service Director) - Water Transportation in Canada

Find out what work is like for a CSD (customer service director) - water transportation in Canada. This work description is applicable to all Pursers and flight attendants (NOC 64311).

Pursers and flight attendants

Description

Pursers and flight attendants ensure the safety and comfort of passengers and crew members during flights. Ship pursers attend to the safety and comfort of passengers aboard ships. Airline pursers and flight attendants are employed by airline companies. Ship pursers are employed by tour boat or cruise ship companies.

Job duties

Here are some of the main activities and tasks that Pursers and flight attendants have to perform, and some of the physical demands they involve:

  • Flight attendants
  • Greet passengers, explain and demonstrate safety procedures, check the general condition of the aircraft cabin, ensure that all necessary supplies are on board
  • Attend to safety of passengers during take-offs, landings and emergencies
  • Serve food and beverages to passengers and make flight announcements.
  • Flight pursers, customer service directors and passenger service directors
  • Coordinate the activities of flight attendants, provide service to passengers during flight and complete reports.
  • Ship pursers
  • Supervise ship attendants and arrange activities for passengers
  • Conduct ship's business, such as signing on crew, maintaining payroll records, assisting passengers in preparing customs declarations and supervising baggage storage.

Physical demands

Physical demands are the physical activities that the job requires the worker to do. Physical demands are selected according to the likeliness that workers will have to perform them for at least half of the time they spend at work.

Work environment

The work environment refers to the physical setting in which people work. The characteristics and conditions of the work environment are selected according to the likeliness that workers will be exposed to them at least once a week.

Physical proximity from others

Physical proximity from others refers to the physical distance between individuals in the workplace. The likeliness that the job requires to perform tasks while being physically close to other people is rated on a scale with 3 levels: "Somewhat close", "Close" and "Very close".

Related job titles

Here are some other related job titles that are found in the same occupational category (NOC 64311), and a list of similar occupations:

  • airline purser
  • flight attendant
  • flight service director
  • passenger service director - water transportation
  • ship purser

Similar occupations Help - Similar occupations

Similar occupations

This section lists other occupations that are part of the same broad occupational category as Pursers and flight attendants in the National Occupational Classification (NOC). These occupations involve similar core qualifications but involve different responsibilities. To see more similar occupations, use the Job Transition Tool.

Sources Occupational and Skills Information System & National Occupational Classification

Labour Market Information Survey
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