Job description Citizen Services Officer (CSO) - Government Services in the Parklands Region

Find out what work is like for a citizen services officer (CSO) - government services in Canada. This work description is applicable to all Employment insurance, immigration, border services and revenue officers (NOC 12104).

Employment insurance and revenue officers

Description

Employment insurance and revenue officers administer and enforce laws and regulations related to tax revenue, employment insurance and other government benefit services. They are employed by government agencies.

Job duties

Here are some of the main activities and tasks that Employment insurance and revenue officers have to perform, and some of the physical demands they involve:

  • Excise tax revenue officers
  • Audit accounting records to determine income, exemptions, payable taxes, compliance with reporting regulations and existence of fraud
  • Examine accounting systems and internal controls of organizations
  • Provide advice on reporting and evaluation methods for goods subject to taxation
  • Prepare briefs and assist in searching and seizing records, and in preparing charges for court cases.
  • Government benefits services officers
  • Determine the eligibility of persons applying for government benefits such as Employment Insurance (EI), Canada Pension Plan (CPP) and Old Age Security (OAS)
  • Ascertain the facts on such issues as reasons for loss of employment and availability for work
  • Monitor the payments of benefits and investigate claimants when there appears to be fraud or abuse.

Physical demands

Physical demands are the physical activities that the job requires the worker to do. Physical demands are selected according to the likeliness that workers will have to perform them for at least half of the time they spend at work.

Work environment

The work environment refers to the physical setting in which people work. The characteristics and conditions of the work environment are selected according to the likeliness that workers will be exposed to them at least once a week.

Physical proximity from others

Physical proximity from others refers to the physical distance between individuals in the workplace. The likeliness that the job requires to perform tasks while being physically close to other people is rated on a scale with 3 levels: "Somewhat close", "Close" and "Very close".

Related job titles

Here are some other related job titles that are found in the same occupational category (NOC 12104), and a list of similar occupations:

  • employment insurance agent
  • employment insurance benefits control officer
  • revenue officer
  • tax collection officer
  • tax enforcement officer

Similar occupations Help - Similar occupations

Similar occupations

This section lists other occupations that are part of the same broad occupational category as Employment insurance and revenue officers in the National Occupational Classification (NOC). These occupations involve similar core qualifications but involve different responsibilities. To see more similar occupations, use the Job Transition Tool.

Sources Occupational and Skills Information System & National Occupational Classification

Labour Market Information Survey
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