Job description Guest Services Agent - Hotel in the Southwest Region

Find out what work is like for a guest services agent - hotel in Canada. This work description is applicable to all Hotel front desk clerks (NOC 64314).

Hotel front desk clerks

Description

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

Work week duration

Hotel front desk clerks usually work between 35 to 40 hours per week.
Between 35 to 40 hours

Job duties

Here are some of the main activities and tasks that Hotel front desk clerks have to perform, and some of the physical demands they involve:

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.

Physical demands Help - Physical Demands

  • Standing
  • Making repetitive motions
  • Handling material manually

Physical demands

Physical demands are the physical activities that the job requires the worker to do. Physical demands are selected according to the likeliness that workers will have to perform them for at least half of the time they spend at work.

Workplaces and employers

Here are the typical workplaces where Hotel front desk clerks are employed and some of their main characteristics:

  • Motels
  • Hotels
  • Resorts

Work environment Help - Physical Work Environment

  • Indoors, environmentally controlled

Physical proximity from others Help - Physical proximity from others

  • Close (at arm’s length)

Work environment

The work environment refers to the physical setting in which people work. The characteristics and conditions of the work environment are selected according to the likeliness that workers will be exposed to them at least once a week.

Physical proximity from others

Physical proximity from others refers to the physical distance between individuals in the workplace. The likeliness that the job requires to perform tasks while being physically close to other people is rated on a scale with 3 levels: "Somewhat close", "Close" and "Very close".

Related job titles

Here are some other related job titles that are found in the same occupational category (NOC 64314), and a list of similar occupations:

  • guest services agent - hotel
  • hotel front desk clerk
  • night clerk
  • reservations clerk - hotel
  • room clerk

Similar occupations Help - Similar occupations

Similar occupations

This section lists other occupations that are part of the same broad occupational category as Hotel front desk clerks in the National Occupational Classification (NOC). These occupations involve similar core qualifications but involve different responsibilities. To see more similar occupations, use the Job Transition Tool.

Sources Occupational and Skills Information System & National Occupational Classification

Labour Market Information Survey
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