Job prospects Contact Centre Agent - Customer Service in the London Region

Over the past few years (2021-2023), the labour market was balanced for Other customer and information services representatives in the London Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be limited for Other customer and information services representatives (NOC 64409) in the London region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the London region:

• Approximately 3,670 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Management and Administrative Services (NAICS 55-56): 20%
  • Retail Trade (NAICS 44-45): 17%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 16%
  • Wholesale trade (NAICS 41): 7%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 6%

Source Labour Market Information | Prospects Methodology