Job prospects Contact Centre Agent - Customer Service in the Thompson–Okanagan Region

Over the past few years (2021-2023), there was a labour shortage for Other customer and information services representatives in the Thompson–Okanagan Region. There were more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be good for Other customer and information services representatives (NOC 64409) in the Thompson - Okanagan region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• Several positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Thompson - Okanagan region:

• Approximately 2,210 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 32%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 13%
  • Wholesale trade (NAICS 41): 8%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 6%
  • Management and Administrative Services (NAICS 55-56): 6%

Source Labour Market Information | Prospects Methodology