Job prospects Contact Centre Agent - Customer Service in the Kootenay Region

Over the past few years (2021-2023), there was a labour shortage for Other customer and information services representatives in the Kootenay Region. There were more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be good for Other customer and information services representatives (NOC 64409) in the Kootenay region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• Several positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Kootenay region:

• Approximately 400 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 38%
  • Federal government public administration (NAICS 911): 10%
  • Provincial and territorial public administration (NAICS 912): 8%
  • Wholesale trade (NAICS 41): 8%
  • Professional, scientific and technical services (NAICS 54): 7%

Source Labour Market Information | Prospects Methodology