Job prospects Contact Centre Agent - Customer Service in the Northeast Region

Over the past few years (2021-2023), there was a labour shortage for Other customer and information services representatives in the Northeast Region. There were more job openings than workers available to fill them in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be good for Other customer and information services representatives (NOC 64409) in the Northeast region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Several positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Northeast region:

• Approximately 260 people worked in this occupation in May 2021.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 38%
  • Wholesale trade (NAICS 41): 14%
  • Other services (except public administration) (NAICS 81): 14%
  • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 10%
  • Support activities for mining, oil and gas (NAICS 213): 8%

Source Labour Market Information | Prospects Methodology