Job prospects Contact Centre Agent - Customer Service in the Ottawa Region

Over the past few years (2021-2023), the labour market was balanced for Other customer and information services representatives in the Ottawa Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be limited for Other customer and information services representatives (NOC 64409) in the Ottawa region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a few new positions.
• A moderate number of positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

Here are some key facts about Other customer and information services representatives in the Ottawa region:

• Approximately 6,110 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Retail Trade (NAICS 44-45): 23%
  • Management and Administrative Services (NAICS 55-56): 13%
  • Federal government public administration (NAICS 911): 11%
  • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 9%
  • Professional, scientific and technical services (NAICS 54): 7%

Source Labour Market Information | Prospects Methodology