Job prospects Customer Service Agent - Airline in Alberta

Explore current and future job prospects for people working as a "customer service agent - airline" in Alberta or across Canada.

Job opportunities in Alberta

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be limited for Airline ticket and service agents (NOC 64312) in Alberta for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment decline will lead to the loss of some positions.
• Several positions will become available due to retirements.
• There are a moderate number of unemployed workers with recent experience in this occupation.

Here are some key facts about Airline ticket and service agents in Alberta:

• Approximately 1,450 people worked in this occupation in May 2021.
• Airline ticket and service agents mainly work in the following sectors:
  • Air transportation (NAICS 481): 88%
  • Other transportation and warehousing (NAICS 482-483, 486, 487, 493): 5%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 68% compared to 80% for all occupations
  • Part-time workers: 32% compared to 20% for all occupations
• 44% of airline ticket and service agents work all year, while 56% work only part of the year, compared to 61% and 39% respectively among all occupations. Those who worked only part of the year did so for an average of 35 weeks compared to 42 weeks for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 28% compared to 53% for all occupations
  • Women: 72% compared to 47% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 10% for all occupations
  • high school diploma or equivalent: 40% compared to 28% for all occupations
  • apprenticeship or trades certificate or diploma: 9% compared to 13% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 28% compared to 19% for all occupations
  • bachelor's degree: 17% compared to 21% for all occupations
  • university certificate, degree or diploma above bachelor level: less than 5% compared to 9% for all occupations

Breakdown by region

Explore job prospects in Alberta by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "customer service agent - airline" Airline ticket and service agents (NOC 64312) or across Canada.

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