Job prospects Customer Sales And Service Agent (except Airline) in Ontario

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This occupation includes job titles whose primary duties and responsibilities lead to positive environmental outcomes. Job Bank uses a list of occupations that were identified as "green" through a task-based analysis conducted by the United States’ Occupational Information Network (O*NET), which was recognized by the Organization for Economic Cooperation and Development (OECD) and adapted to the National Occupational Classification (NOC) in Canada. This list may change over time. Learn more.

Explore current and future job prospects for people working as a "customer sales and service agent (except airline)" in Ontario or across Canada.

Job opportunities in Ontario

These outlooks were updated on November 29^th, 2023. Learn more about outlooks.

Prospects over the next 3 years

The employment outlook will be moderate for Ground and water transport ticket agents, cargo service representatives and related clerks (NOC 64313) in Ontario for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• Several positions will become available due to retirements.

Here are some key facts about Ground and water transport ticket agents, cargo service representatives and related clerks in Ontario:

• Approximately 500 people worked in this occupation in May 2021.
• Ground and water transport ticket agents, cargo service representatives and related clerks mainly work in the following sectors:
  • Other transportation and warehousing (NAICS 482-483, 486, 487, 493): 56%
  • Transit and ground passenger transportation (NAICS 485): 33%
  • Truck transportation (NAICS 484): 6%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 88% compared to 81% for all occupations
  • Part-time workers: 12% compared to 19% for all occupations
• 73% of ground and water transport ticket agents, cargo service representatives and related clerks work all year, while 27% work only part of the year, compared to 63% and 37% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 43 weeks for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 43% compared to 52% for all occupations
  • Women: 56% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 9% for all occupations
  • high school diploma or equivalent: 44% compared to 25% for all occupations
  • apprenticeship or trades certificate or diploma: 9% compared to 8% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 24% compared to 22% for all occupations
  • bachelor's degree: 17% compared to 24% for all occupations
  • university certificate, degree or diploma above bachelor level: less than 5% compared to 13% for all occupations

Breakdown by region

Explore job prospects in Ontario by economic region.

Source Labour Market Information | Prospects Methodology