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customer service representative supervisor
Title posted on CareerBeacon - Bilingual (FR EN) Client Service Specialist - May Class - Moncton, NB - Tangerine
Posted on March 07, 2025 by Employer details Scotiabank
Job details
Requisition ID: 219560 Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture. Who we are:Our Customer Contact Centre team is the 'heart of our operation'. When you join our Contact Centre, you're joining an inclusive, award-winning workplace that delivers superior customer care for our customers. In your career at Tangerine, you can expect to experience the support of a culture built around recognition and rewards, diversity and inclusion, and Tangerine's core values of respect, integrity, passion, and accountability. Your skills and abilities will be nurtured and supported by banking leaders, with the focus on your success and development. At Tangerine, we value diversity and what it brings to our teams and customer experiences. You will be welcomed into our Tangerine family and have access to a large and growing Indigenous community, where you will be able to connect, share, and learn with our Indigenous team members and their allies. We also uplift voices that value intersectionality and have a variety of Employee Resource Groups to fit your lifestyle and background. Bilingual Client Service Specialist - Tangerine As Canada's leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration. Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape! What you will be doing: Being a brand ambassador within our contact centre means you will be part of a team that provides award-winning service and delivers best in class banking solutions to Canadians. As a Client Service Specialist, you will engage with clients by providing exceptional support on their daily banking needs, educate them on self-service channels and proactively recommend products that meet their financial needs. Is this role right for you? In this role you will: Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs. Educate Clients on a wide range of financial products (e.g. Chequing/Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online. Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them. Hiring & Training Details: Our Customer Contact Centre is located at Terminal Station, 1234 Main St, Moncton, NB Position Start Date: May 2025 Position Status: Full-time (37.5 hours) Training & Work Shift Details: Must be available to attend training for a total for 16 weeks. Flexibility in working morning, afternoon and evening shifts including weekends and statutory holidays between the hours of 7 am to 12 am (midnight).Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: Strong English and French, both oral and written communication skills High curiosity to help meet clients' needs and build solutions Passion for providing an exceptional client experience Strong problem solving and conflict resolution capabilities Ability to learn and adapt quickly to contact centre technology Strong time management and organizational skills Experience in retail, s- LocationMoncton, NB
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2145030
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